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Access Services Librarian, Stonehill College (Easton)

The Access Services Librarian will lead the re-envisioning of information access through the assessment and enhancement of services, spaces, and systems. They will be responsible for management of front-line library access services including circulation, first-tier reference questions, reserves, copyright and course packs, and open access programs. This position works closely and collaboratively with faculty from across campus and with library colleagues to enhance access to support student learning. Opportunity to pilot creative and innovative solutions to increase access-related user-engagement. 

The librarian will work closely with subject liaison librarians in supporting faculty use of reserves, coursepacks, and open access programs; and work with the archivist, and faculty, staff, and students at the college to ingest materials into and provide access to the institutional repository as well as act as part of the reference team when needed. This position will also work closely with the library systems team to ensure the access services portions of our ILS (Sierra), interlibrary loan (ILLiad), reserves (ARES) and bookings (LibCal) systems are functioning optimally for our students and faculty needs. 

This position will oversee building operations and events. This includes coordination of events for all departments housed in the library, liaising with all departments across the college hosting events at the library, and events contracted through conferences and events. This position coordinates all physical plant maintenance and upgrades with the college’s facilities team, and coordination of any systems updates with the Associate Director of Public Services and the Director.   

The primary schedule for this position is M-F 8:30am to 4:30pm. However, the position oversees part-time staff who work in the evenings. There may be the need for flexibility with work hours during the academic year.

Essential Duties and Responsibilities
* Annual report and budget:  Prepare an annual report for the Access Services Department by compiling statistical data on circulation activities including the number of items checked out, reserve check outs, items re-shelved, library patrons served, study rooms booked, etc. Also prepare a narrative of specific tasks accomplished, unusual activities or problems solved.  Prepare special budgetary needs for each year including expected student aide needs for the entire library.  
* Goals: Set yearly goals for self and department. Meet with Associate Director to evaluate goals. 
* Building issues: Assists in responding to weather, fire and security emergencies by initiating security procedures, maintaining order, securing problem areas and contacting proper authorities. Serve as coordinator of many building related issues (keys, lights, toilets, icy steps, slippery floors, etc.). 
* Develop an effective, customer service oriented staff consisting of full-time and part-time support staff as well as student employees. Hire the best people possible, provide training in circulation procedures, schedule work shifts, assign duties based on qualifications, oversee work activities, evaluate performance, handle disciplinary action according to policy and terminate if appropriate. 

Acts as a member of the reference team by providing on-call assistance to students and faculty on an as-needed basis. 
*Help coordinate student aides needs for MacPhaidin library. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 
* Oversee the circulation functions of access tools such as Sierra and Ares; Act as functional system expert for all circulation-related workflows, ie check in/out, circulation rules (loan rules, item types, etc), hours tables, holds, materials booking, reserves (print and electronic), patron self service. 

Ensure customer satisfaction. Answer questions and resolve complaints regarding circulation and reserve functions and overdue, fine or lost book replacement for all library patrons. Receive verbal and written complaints, investigate the facts of each complaint and resolve the complaint in a professional manner. 
*Fines, lost books, damaged books: Settle appeal of library fines, damages or lost book charges. Determine validity of appeal, reduce or waive fines when appropriate. Place holds on students with outstanding accounts prior to registration or commencement Notify bursar when holds can be lifted. 
* Assist patrons: Ensure that patron are directed to the appropriate department or resources, answer questions about general library and circulation policies and procedures; demonstrate use of on-line catalog and assist in locating materials for patrons. 

Collection growth and maintenance, stack space: Plan and implement shifts of collections for changing space needs in the main stacks, curriculum, video and music collections.  Estimate the amount of shelving needed, receive and inventory shipments, oversee the installation of shelving and schedule, plan and direct staff in the relocation of the collections onto the new shelving. 
As library copyright expert, work with liaison librarians and faculty to enhance understanding of copyright and equality of access using tools such as ELearn and Ares; Develop Open Access Initiatives; Coordinate with Faculty and Information Technology and the Office of the General Counsel to ensure best practices are implemented 
* Oversee use of several campus systems within the library such as 25Live (for room booking), card access (for student access to the library during off hours), and Office 365 tools (for maintaining student schedules, adding content to library intranet and adding open access content). 
* Equipment and supplies: Provide for continual maintenance of all public copiers and network printers; fill with paper and toner, clear paper and coin jams, trouble shoot problems. Order supplies for equipment in a timely fashion. Maintain multi-media equipment and order replacements when needed. Anticipate need for extra or specialized equipment depending on new courses or reserve materials. Order all general office and library supplies. 
* Availability of items in collection:  Ensure that every item in the main, curriculum, music and video collections has the proper status and location, i.e. an item listed as available is on the shelf and in its proper place.  Responsible for 150,000 volumes, 3,000 videos and 3,000 music CD’s and cassettes.  This is accomplished through continual straightening, shelf reading and inventory.  Inform Technical Services of lost or missing items. 
* Reserve collection: Send reminders to faculty and encourage them to send reserve lists in a timely manner. Oversee collection and processing of reserve materials each semester by supporting and assisting the full time circulation assistants; explaining copyright policies to faculty; promote use of Electronic reserves to faculty when appropriate for their needs. Apply for copyright permission and notify faculty of compliance problems.  


Library access/public services experience in an academic library setting or equivalent preferred. Experience with Circulation, Reserves, Copyright, and Open Access initiatives or equivalent preferred.

Full/Part Time

Full Time



Salary Range

$50,000.00 - $6,000.00  / year

Closing Date

How to Apply

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2021-10-04 |  Quick link to this job