Job Details

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Assistant Head of Branch Experience, Framingham Public Library (Framingham)

37.5 hours/week; 2 evenings per week, alternating Fridays and Saturdays

Position Purpose:
The Framingham Public Library, a recognized leader in collaborative programming, located 20
miles west of Boston with a 53,000 sq. ft. Downtown Main Library, a 17,000 sq. ft. branch
library, and a Bookmobile, seeks a dynamic and energetic Assistant Head of Branch Services
with the creativity, flexibility, and enthusiasm to join our team in delivering exceptional library
services focused on access and equity.
Under the direction of the Head of Branch Experience, promotes and provides exemplary customer
service to a vibrant, multi-cultural population in the city of Framingham, the premier resource for
free inquiry, creative enrichment, and lifelong learning. Exemplifies innovation, flexibility,
collegiality, and enthusiasm for all aspects of library customer service.

Essential Functions:
(The essential functions or duties listed below are intended only as illustrations of the various
types of work that may be performed. The omission of specific statements of duties does not
exclude them from the position if the work is similar, related or a logical assignment to the
▪ Provides positive public service. Has responsibility to help resolve patron public service
▪ Works with the Head of Branch Experience and Head of Patron Experience to create and
manage monthly staff schedules.
▪ Works with the Head of Branch Experience and key staff to train new employees.
▪ Assumes duties of the Branch Librarian in his/her absence including organizing and
supervising the management of the building and staff.
▪ Provides guidance, using print and electronic resources, to patrons requesting information
at the library.
▪ Working with the Supervisor of Information and Research Services and Branch Librarian,
recommends materials for addition to the library reference collection, and assists in 
development and maintenance of that collection. Performs collection development duties
as required.
▪ Stays current with online resources and technology related to reference services. Updates,
retrieves and interprets data in the library's electronic systems.
▪ In the absence of the Branch Librarian, has first-level responsibility for resolution of patron
public service problems, and oversees and handles facility and automated equipment.
▪ May participate in planning, setting up, and maintaining display of library materials.
▪ Generates custom reports to facilitate management of library collections or the patron
database. Participates in writing and administering outreach, programming, and
community services grant proposals.
▪ Maintains working knowledge of branch technology, including software and hardware.
Troubleshoots and performs routine maintenance on the branch’s technology in
conjunction with the Branch Librarian and main library staff. Trains library staff and
patrons on use of technology in meeting rooms and public service points.
▪ May participate in outreach activities. May manage programs held at the branch. Manages
special projects as required. May prepare and lead book discussions.
▪ Collaborates with the Head of Branch Experience and other staff to develop and provide
adult programming. May write grants to support Adult Programming.
▪ Performs other tasks as required.

Physical Requirements:
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
▪ Work is performed mostly in an office setting; hand-eye coordination is necessary to operate
computers and various pieces of office equipment. Specific vision abilities required by this job
include close vision and the ability to adjust focus.
▪ While performing the duties of this job, the employee frequently is required to stand and talk
or hear; use hands and fingers to handle, feel, or operate objects, tools, or controls and reach
with hands and arms.
▪ The employee is occasionally required to walk; sit; climb or balance; stoop, kneel, or crouch.
▪ The employee must occasionally lift and/or move up to 40 pounds.


Supervision Scope: Performs various duties of a routine to complex nature following
acceptable standards of quality and performance, requires independent judgment in
determining methods of completion and carrying out assignments.
Supervision Received: Library Director, Assistant Library Director, Head of Branch Experience
Supervision Given: Up to 15 full and part time staff

Job Environment:
Work is performed primarily in an office environment with normal office noise and traffic.
The City of Framingham is committed to the ongoing pursuit of strategic diversity initiatives that
help to position diversity, equity, and inclusion as central to municipality and community-wide
excellence in the City of Framingham. In doing so, Framingham strives for a city culture and
environment that fosters a true sense of belonging for all, provides opportunity for everyone to
participate equally and fully in the city, their communities and neighborhoods in ways that helps
to develop each individual's capacity to confidently and competently engage within and across
difference. Given an evolving national context and the richness in the demographic and linguistic
profile of our city, the City of Framingham has made a significant commitment to addressing and
enhancing its community climate, culture and multiplicity of service capabilities as a city.


Education, Training and Experience:
Master’s Degree in Library Science from an ALA accredited institution; three to five (3-5) years
of library and supervisory experience; or any equivalent combination of education and

Knowledge, Ability and Skill:
Knowledge of:
▪ Integrated Library Systems (ILS), Innovative Sierra preferred
▪ Library procedures and supervisory practices, including database searching and interlibrary
▪ Microsoft Office and Google Suite
▪ Materials selection and collection development best practices
▪ Emerging technology trends, especially as they pertain to library information and research

Ability to:
▪ Exhibit humor, tact, flexibility, and initiative
▪ Enthusiastically lead and motivate staff
▪ To learn new software and hardware quickly
▪ Embrace change and contribute to the overall mission of the library
▪ Communication and organizational skills
▪ Familiarity with Spanish or Portuguese desirable

Full/Part Time

Full Time



Salary Range

$59,900.00 - $81,765.00  / year

Closing Date

How to Apply

Please visit our website to apply:


2021-10-04 |  Quick link to this job