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Manager of Innovation and Technology, Cambridge Public Library (Cambridge)

POSTING DATE: October 5, 2021
RESUME AND COVER LETTER REQUESTED BY: 11/08/21 POSITION WILL REMAIN OPEN UNTIL FILLED



Cambridge residents are especially encouraged to apply.

Department:
Libraries
Job Title:
Manager of Innovation and Technology
Job Code:
M227-701
Civil Service Position:
Non Civil Service position
Union Affiliation:
None
Hours Per Week:
37.5 hours per week, generally Monday through Friday, 8:30am-5:00pm. A flexible schedule is required working some evenings and weekends in special and emergency situations that require IT support.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

The Manager of Innovation and Technology acts as a visionary and advocate for the Cambridge Public Library's technology adoption in accordance with public library principles. The Manager advises the department on the use of technology to improve operations and achieve strategic goals, including the new STEAM Makerspace and positions the Library to serve as an effective bridge to those without personal access to e-content or technology.

Strategy & Planning:

Creates a clear, compelling, and achievable vision for IT in the Library
Partners with library leadership and stakeholders to build improvements, drive strategy, and define customer-focused future initiatives in order to optimize library operations, programs, and services
Leads strategic and operational planning for the use of technologies to achieve organizational goals by fostering innovation, teamwork and collaboration, prioritizing initiatives, and coordinating the evaluation, deployment, and management of current and future technology systems in the Library
Develops, tracks, and manages the library's annual technology operating budget; identifies capital technology needs, and works collaboratively and effectively with city IT structures to gain funding
Technology Management:

Proposes, develops, implements, and monitors technology initiatives including information, communication, audio and video technologies
Identifies technology solutions and fosters innovation by seeking to create engaging experiences and new services for the library community
Coordinates with stakeholders to define system requirements for new technology implementations
Ensures continuous delivery of service through the timely review of hardware and software maintenance contracts, and the implementation of a replacement schedule for equipment and software upgrades; ensures accurate inventory is maintained
Oversees library adherence to applicable laws and regulations as well as industry best practices
Supervision:

Leads and motivates employees; provides feedback, coaching, and counseling to enhance or improve performance. Sets clear expectations and holds individuals accountable for their performance and behavior

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

MINIMUM REQUIREMENTS:

A Bachelor's degree in Information Technology or related field is required. Three to five years of successful experience overseeing the management, design, and implementation of technology initiatives; at least five years of experience in the Information Technology field, three of which were in a leadership or management role. Customer service experience is essential. The City of Cambridge's workforce, like the community it serves, is diverse.   Applicants must have the ability to work and interact effectively with individuals and groups with a variety of identities, cultures, backgrounds, and ideologies.

In exceptional instances, specialized education, training, and/or experience may be substituted for part of the educational requirements.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Transformative change agent who is open to new ideas and has a proven record of successfully leading collaborative initiatives; consensus building ability with direct reports and stakeholders
IT leadership experience required. Ability to motivate and get best results in a team-orientated, collaborative environment
Experience working in large complex organizations and in the public sector strongly preferred. Willingness to seek and develop an understanding of the role, mission and functioning of a large urban public library system
Knowledge and experience working with BMC Remedy, and or People Soft is a plus
Experience working major system design and implementation projects for CRM systems highly desirable
Able to extract information from multiple SL Server databases using T-SQL
Advanced data analysis skills using SQL and Excel
Outstanding project management skills; proven ability to lead internal project teams, and to manage expectations and project timelines in order to implement complex technical projects
Superior analytical and problem-solving skills. Strong track record of implementing strategic solutions. Ability to identify, analyze and creatively solve problems to a prompt and satisfactory solution. Able to adapt plans in the moment to calmly and effectively respond to the unexpected
Exceptional customer service orientation. Ability to work with non-technically orientated end users. Appreciation of and sincere desire to work in a diverse, urban setting
Experienced in external outreach with potential vendors and collaborative partners
Commitment to doing all work through a lens of diversity, equity, inclusion, and anti-racism
 



PHYSICAL DEMANDS:

Physically able to operate a variety of machinery and equipment including office equipment
such as computers, scanners, audiovisual equipment, and mobile devices; Must be able to pay close attention to details and concentrate on work; Communicate effectively and exchange accurate information with coworkers and members of the public.
WORK ENVIRONMENT:

Works in assigned area, including office areas, training rooms, library and city locations including outside venues as necessary; Normal office exposure to noise and interruptions; Attends and participates in various programs as requested to enhance skills associated with the position.
 



RATE: $114,147-$125,329 + excellent benefits (5 step range)
APPLICATION PROCEDURE:

Internal applicants submit a job bidding form and 2 copies of both your resume and cover letter; external applicants submit both your resume and cover letter via email to: employment@cambridgema.gov or to the Personnel Dept, Room 309, City Hall, 795 Massachusetts Avenue, Cambridge MA  02139. Fax 617-349-4312. Resumes and cover letters requested by 11/08/21.  Position will remain open until filled.



THE CITY OF CAMBRIDGE IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. WOMEN, MINORITIES, VETERANS, MEMBERS OF THE LGBTQ+ COMMUNITY, AND PERSONS WITH DISABILITIES ARE ENCOURAGED TO APPLY. THE CITY IS COMMITTED TO ADVANCING A WORKFORCE CULTURE OF ANTIRACISM, DIVERSITY, EQUITY, AND INCLUSION.

CITY OF CAMBRIDGE RESIDENTS ESPECIALLY ARE ENCOURAGED TO APPLY.

Qualifications

Full/Part Time

Full Time

Education

BA/BS

Salary Range

$114,147.00 - $125,329.00  / year

Salary Notes

in five steps

Closing Date

How to Apply

APPLICATION PROCEDURE:

Internal applicants submit a job bidding form and 2 copies of both your resume and cover letter; external applicants submit both your resume and cover letter via email to: employment@cambridgema.gov or to the Personnel Dept, Room 309, City Hall, 795 Massachusetts Avenue, Cambridge MA  02139. Fax 617-349-4312. Resumes and cover letters requested by 11/08/21.  Position will remain open until filled.

Posted

2021-10-08 |  Quick link to this job