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Library Clerk (Multiple Positions at Main Library and various branches), Cambridge Public Library (Cambridge)

ESSENTIAL DUTIES & RESPONSIBILITIES:  
Under minimal supervision, provides outstanding customer service to diverse patrons of all ages and performs circulation, reader's advisory and clerical duties in all areas of Library. Duties include but are not limited to the following: 
• Delivers exceptional and engaging customer service to the public.  
• Maintains orderliness and neatness in the library. Processes deliveries; merchandizes and shelves materials.  
• Performs circulation and patron account management duties (e.g., checkouts, check-ins, account inquiries, reserves, renewals, fine assessment and collection, patron registration).  
• Assists patrons in locating books and information, and using a wide range of technologies (e.g., desktop computers, laptops, e-readers, tablets, scanners, emerging STEAM technologies, Wi-Fi hotspots), including basic troubleshooting and maintenance.  
• Monitors public areas of library. 
• Communicates and applies library policies and procedures; addresses and resolves patron issues, referring to other team members as needed. 
• Promotes library services and may participate in occasional outreach and programming activities, including setting up and operating audiovisual and STEAM equipment.  
• Participates in trainings and workgroups for planning and implementing projects, programs, and initiatives. 
• Other duties as required for the good of the Library.  
 
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: 
• Knowledge and understanding of the Library’s mission, vision, values and strategic priorities.  
• Commitment to doing all work through a lens of diversity, equity, inclusion and anti-racism.  
• Strong customer service skills and commitment to public service.  
• Ability to work with a diverse population in an urban setting.  
• Effective communication and interpersonal skills and a positive attitude 
• Sound judgment and problem-solving skills, including ability to handle unexpected situations.  
• Strong teamwork skills, including flexibility to fill in during scheduling emergencies and vacation periods.   
• Knowledge of current technology and technological trends.  
•Ability to operate computers, equipment, software and systems.   

HOURS OF WORK: 
The work week is 15 to 19 hours at one of the Library’s 7 locations. The schedule may include evening and weekend hours.  

Qualifications

MINIMUM REQUIREMENTS:  
High school diploma or high school equivalency required.  A bachelor’s degree or coursework beyond high school is desirable. Fluency in a language in addition to English is desirable.  In exceptional instances, specialized education, training and/or experience may be substituted for part or all of the required elements.   

PHYSICAL DEMANDS:  
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Ability to operate standard office equipment; transport carts of materials which can weigh more than 100 pounds across a level floor or on a ramp; carry baskets of materials weighing up to 30 pounds; pay attention to details and concentrate on tasks despite frequent interruptions and moderate noise levels; communicate effectively and exchange accurate information with coworkers and members of the public 
read and organize written material; place library materials on shelves or carts which can be located at floor level or overhead  
 
WORK ENVIRONMENT:  
Works in assigned area, including public desk, office areas, training rooms, and various library locations as necessary. Typical exposure to noise, stress and interruptions in a lively, urban public library. Attends and participates in continuing educational programs designed to keep abreast of changes in profession. 

Full/Part Time

Part Time

Education

NA

Salary Range

$21.47 - $25.39  / hour

Closing Date

How to Apply

APPLICATION PROCEDURE: Multiple part-time positions are available at the Main Library and neighborhood branch libraries. In your letter of interest: please (1) reference Job Code L422; (2) describe your interest and experience in working with diverse people of all ages; and (3) indicate any preferred library locations or departments (see http://www.cambridgema.gov/cpl/hoursandlocations).  
 
Internal applicants submit a job bidding form and 2 copies of both your resume and letter of interest; external applicants submit both your resume and letter of interest to: employment@cambridgema.gov or to Personnel Dept, Room 309, City Hall, 795 Massachusetts Avenue, Cambridge MA  02139. Fax 617-349-4312. Review of resumes is ongoing; positions are open until filled. 
 
THE CITY OF CAMBRIDGE IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER.  WOMEN, MINORITIES, VETERANS, MEMBERS OF THE LGBTQ+ COMMUNITY, AND PERSONS WITH DISABILITIES ARE ENCOURAGED TO APPLY.  CITY OF CAMBRIDGE RESIDENTS ARE ESPECIALLY ENCOURAGED TO APPLY.    

Posted

2021-10-22 |  Quick link to this job