Job Details

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IDEAS Evening Coordinator, Northeastern University Library (Boston)

The Northeastern University Library seeks enthusiastic, innovative, and customer service-oriented individuals who are committed to helping users access the university library’s broad array of physical and digital resources and services, especially during evening and weekend hours. The facility is open 24/7 and welcomes 9,000+ users any given weekday.

The IDEAS Evening Coordinator staffs and supervises the Library’s Help & Information Desk and the Access Point during evenings and weekends and works with departmental colleagues to provide excellent in-person and virtual customer service that centers EDI and accessibility. They will contribute to the circulation functions, library access and privileges, course reserves, resource sharing, and collections maintenance operations of the IDEAS department. 

Hours for this position are Tuesday – Thursday 2pm – 10pm; Friday & Saturday 1pm – 9pm.  Possibility for some remote work.  (Hours may change based on service hours and holidays).

Responsibilities:

Supervise the Library’s Help & Information Desk and the Access Point daily during evening and weekend hours.
Provide virtual library services, responding to email, chats, and texts via LibAnswers.
Hire, train, schedule, and supervise part-time student employees to staff library service points during evening and weekend hours.
Work with Library Facilities Specialist to monitor use of building spaces and room reservation system during evenings and weekends.
Contribute to key departmental initiatives centering EDI & Accessibility.

Qualifications

Positive and creative problem solver with a BA or BS degree and at least 1 year of previous library (or equivalent) customer service experience.
Excellent interpersonal communication skills.
Ability to work collaboratively with a large and diverse population of Northeastern faculty, staff, and students.

Previous supervisory experience preferred
Prior experience using a library management system (e.g. Ex Libris’ Alma) and/or library software (e.g. Springshare LibApps suite).

Full/Part Time

Full Time

Education

BA/BS

Salary Range

$40,000.00 - $45,000.00  / year

Salary Notes

Salary Grade 51

Closing Date

How to Apply

For more information and to apply visit: https://careers.hrm.northeastern.edu/en-us/job/508088/information-delivery-access-services-ideas-evening-coordinator

Posted

2021-10-24 |  Quick link to this job