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Children’s Experience Specialist-Branch Staff, Framingham Public Library (Framingham)

The Framingham Public Library, a recognized leader in collaborative programming, located 20 miles
west of Boston with a 53,000 sq. ft. Downtown Main Library, a 17,000 sq. ft. branch library, and a
Bookmobile, seeks a dynamic and energetic Children’s Experience Specialist: Branch Staff member
with the creativity, flexibility, and enthusiasm to join our Children’s Experience team in delivering
exceptional library services focused on access and equity.

Position Purpose:
Serves as a member of Children’s Experience Services for the Framingham Public Library.
Promotes and provides exemplary customer service to a vibrant, multi-cultural population in
the city of Framingham, the premier resource for free inquiry, creative enrichment, and
lifelong learning. Exemplifies innovation, flexibility, collegiality and enthusiasm for all aspects
of library customer service. This position requires evening and weekend hours.

Essential Functions:
(The essential functions or duties listed below are intended only as illustrations of the various
types of work that may be performed. The omission of specific statements of duties does not
exclude them from the position if the work is similar, related or a logical assignment to the
▪ Promotes and provides exemplary customer service to staff and public. Protects
confidentiality of patron records according to library policy and Mass General Law.
▪ Performs a variety of circulation duties including patron registration, checking in and
checking out library materials, collecting overdue fines, and placing reserves.
▪ Provides an array of programs for the public, and effectively promotes the Children’s
Experience Services. Promotes increased use of library materials through book talks, author
visits, story hours, and craft sessions.
▪ Under the Direction of the Head of Children’s Experience and Assistant Head of Children's
Services Branch, develops, plans, and executes creative and innovative Children’s
programming based on community interest, professional trends, and current educational
▪ Assists with the development and facilitation of craft projects, S.T.E.A.M. programming,
story times, and baby lapsits.
▪ Contacts, schedules, and facilitates processing of outside performers and presenters.
▪ Participates in shelf reading and weeding.
▪ Provides guidance, using print and electronic resources, to children and adults requesting
information in the Children’s Room. Assists patrons in borrowing and using all library
materials and accessing digital resources. Gives directional information. Provides
information on library policies and procedures.
▪ Acts as contact for patron concerns in the Children's Experience department, and responds
in a positive and flexible manner, with assistance from supervisors as necessary. Ensures
accessibility of library services for all patrons. Refers issues to Library Administration as
▪ Assists with collection development for children preschool through grade six and the
maintenance of an attractive, current array of library materials.
▪ Creates attractive displays to showcase and highlight library materials for children in all
▪ Troubleshoots library’s technology equipment as necessary.
▪ Views change as a welcome opportunity to review, assess, and analyze library services.
Freely shares innovation, cost efficiencies, and improvement suggestions with Library
▪ Is pro-active in suggesting implementation of emerging technologies and visions for
improvement of children’s services to the public.
▪ Accurately collects and maintains library statistics as required for the ARIS report or
requested by Library Administration.
▪ Participates on Library committees and working groups as directed.
▪ Monitors safety of the library facility for employees and the public. Responds appropriately
to emergencies and keeps Library Administration informed of any problematic situation.
▪ Follows safe work practices.
▪ Performs related duties as assigned. 

Physical Requirements:
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
▪ Work is performed mostly in an office setting; hand-eye coordination is necessary to operate
computers and various pieces of office equipment. Specific vision abilities required by this job
include close vision and the ability to adjust focus.
▪ While performing the duties of this job, the employee frequently is required to stand and talk
or hear; use hands and fingers to handle, feel, or operate objects, tools, or controls and reach
with hands and arms.
▪ The employee is occasionally required to walk; sit; climb or balance; stoop, kneel, or crouch.
▪ The employee must occasionally lift and/or move up to 40 pounds

Supervision Received: Head of Children’s Experience, Assistant Head of Children’s
Experience, McAuliffe Assistant Head of Children’s Experience
Supervision Given: None

Job Environment:
Work is performed primarily in an office environment with normal office noise and traffic.
The City of Framingham is committed to the ongoing pursuit of strategic diversity initiatives that
help to position diversity, equity, and inclusion as central to municipality and community-wide
excellence in the City of Framingham. In doing so, Framingham strives for a city culture and
environment that fosters a true sense of belonging for all, provides opportunity for everyone to
participate equally and fully in the city, their communities and neighborhoods in ways that helps
to develop each individual's capacity to confidently and competently engage within and across
difference. Given an evolving national context and the richness in the demographic and linguistic
profile of our city, the City of Framingham has made a significant commitment to addressing and
enhancing its community climate, culture and multiplicity of service capabilities as a city. 


Education, Training and Experience:
Bachelor’s degree. Two or more years’ experience in library services preferred or any equivalent
combination of education, training, and experience. Must complete a course in Children’s Literature
at an accredited institution. Coursework may be completed within one year of hire date.

Knowledge, Ability and Skill:

Knowledge of:
● Integrated Library Systems (ILS), Innovative Sierra preferred.
● Library electronic collections and technologies.
● Customer service.
● Children’s literature and culture.

Ability to:
● Interact effectively with children and parents.
● Work in a fast-paced environment.
● Exhibit humor, tact, flexibility, and initiative.
● Learn new software and hardware quickly.
● Embrace change and contribute to the overall mission of the library.

Skill in:
● Public speaking, writing, and organization.
● Social media applications.
● Spanish and Portuguese are desirable.

Full/Part Time

Part Time



Salary Range

$21.03 - $28.71  / hour

Closing Date

How to Apply

Please visit our website to apply:


2021-10-26 |  Quick link to this job