Job Details

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Position holder performs a variety of duties in support of library general operations as a library assistant with a primary focus to provide support and service to the Library's IT operations. Library Assistant duties include an emphasis on customer service and circulation desk work. Provide service, support and problem resolution in the operations of the Library computer systems. Will configure PC's, network printers and troubleshoot problems with same. Primary point of contact with Metro-Boston Library Network; takes action concerning upgrades, software issues and maintenance in order to assure uninterrupted delivery of services. Will work closely with City's IT staff. May conduct public/staff training.

Knowledge of personal computers, network computers, and peripheral computer components as normally attained through a certificate program, preferably Associate’s degree in systems technology or systems applications. Hands on knowledge of various operating systems and application software 
as acquired through at least one (1) years related work experience; Library systems experience highly desirable. Demonstrated service and support experience with a variety of peripheral equipment and  electronic devices.  Familiarity with the terms, concepts and systems employed in a networked environment. Proficient  with Microsoft Office Suite (Word, Excel, Access and PowerPoint). Basic web design skills. Work experiei1ce of at least one year in a similar work environment is desirable. A combination of education and solid work experience demonstrating the skills needed. Support of all the PC computer systems. Peripherals PC Operating Systems (Windows 10 and Chromebook). Knowledge in Window Server 2016 and Microsoft Active Director.
Ability to rapidly acquire working knowledge and skills in the practices and techniques of modern library technological operation. Ability to communicate effectively in regards technology needs and resources. Ability to comprehend and follow Employee, Department and Technology policies. 
Physical ability to carry out designated IT responsibilities (able to lift equipment up to 40 pounds). Ability to work nights and weekends as needed. Ability to maintain accurate records for Library Technical Resources. Ability to work independently to the extent appropriate to the position.


A minimum of three (3) years of technical experience, with basic computer maintenance and support, and basic technology resources such as projectors, printers, scanners, etc. Basic verifiable experience/knowledge on Cisco networking equipment and components (switches, routers, VoIP). CompTIA A+ Certification is a must (or obtained within one year of hire date). Bi-lingual Spanish/English preferred, with clear communication skills (addressing needs, and ensuring customers have good experience).

Full/Part Time

Full Time




$45,455.79  / year

Salary Notes

Union: AFSCME, Local 708, Mass Municipal Library Employees

Closing Date

How to Apply

Qualified candidates submit a cover letter and resume to Human Resources, City of Chelsea, 500 Broadway, Chelsea, MA 02150 or email to or fax to: (617) 466-4175. Application forms are available in the Human Resources Department, Room 301. The City of Chelsea is an Equal Opportunity Employer.


2021-11-02 |  Quick link to this job