Job Details

To page through the job listings requires cookies. You do not appear to have cookies enabled for this website.

Information Services Librarian, Stevens Memorial Library, North Andover (North Andover)

Full description at 

Provides excellent customer service to the public. Interprets library services and policies to patrons in a clear, consistent and courteous manner.

Essential duties: Performs various tasks requiring a broad knowledge of professional literature, bibliographic resources, and principles of information delivery and services. Uses reference interviewing skills and readers’ advisory knowledge to effectively support patrons’ needs. Works regular shifts at the reference desk, responding to questions from patrons in person, via email, or the telephone, using a wide range of resources: print, electronic, microfilm, etc. Oversees daily operation and provides instruction in the use of the Library’s public devices, e.g., computers, printer, and photocopier. Answers questions about electronic devices such as e-readers, tablets, phones, etc. and provides instruction in digital resources such as e-books, downloadable materials, streaming content, etc. Promotes use of Library’s e-materials and provides instruction in the Library and other venues as appropriate, such as Town departments and organizations, schools, parent organizations, Council on Aging. Keeps other staff informed on e-materials and technology issues.  Works with a variety of electronic equipment, such as scanners, copiers, digital cameras, projectors, laptops, tablets, smart phones, e-readers. Functions as the Library’s 1st level troubleshooter, answering questions about its electronic resources and technology. Diagnoses problems; resolves or escalates issue to next tier as appropriate. 

Additionally: May develop and conduct e-materials training programs for Library staff and patrons, assist in maintenance of e-materials documentation;  assist in overseeing Library’s online database licenses, subscriptions and other electronic services and may work with the associated vendors; support online connectivity to e-materials through Library website, etc; compile usage reports and statistics; assist in maintenance and use of, and developing the Library’s website, including its content and design (updating the calendar, blog, etc.); assist in maintenance and use of, and developing the Library’s presence on other social media, such as Facebook, Twitter, etc; assist in the design and production of other Library e-publications, newsletters, publicity, etc. as needed.


Master’s in Library Science (MLS) / Master’s in Library and Information Science (MLIS) from an American Library Association (ALA) accredited library school; an equivalent Master’s degree; or Bachelor’s degree with 12 or more credits towards the MLS/MLIS degree.   Wide variety of software including Microsoft Office, Google Applications, WordPress, LibGuides, Sirsi Dynix Symphony ILS, FaceBook, Twitter, Instagram experience helpful. Applicants will be required to undergo an extensive background check including CORI screening.

Full/Part Time

Part Time



Salary Range

$21.91 - $23.92  / hour

Salary Notes

STARTING salary dependent upon education level, with 8 steps increases

Closing Date

Nov. 29, 2021

How to Apply

All applicants are required to submit a completed Town of North Andover employment application @, along with a cover letter and resume by e-mail to:, or by mail or hand delivery to Human Resources Department, Town of North Andover, 120 Main Street, North Andover, MA 01845.  Human Resources Department (978) 688-9526. Resumes may be attached to the employment application but may not serve as a substitute for completing the required employment application.


2021-11-12 |  Quick link to this job