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Electronic Resources & Services Assistant, College of the Holy Cross (Worcester)

Electronic Resources & Services Assistant

About College of the Holy Cross:

Founded in 1843 in Worcester, Massachusetts, the College of the Holy Cross is among the nation's leading liberal arts institutions. A highly selective, four-year, exclusively undergraduate college of 3,000 students, Holy Cross is renowned for offering a rigorous, personalized education in the Jesuit, Catholic tradition.

Holy Cross highly values the unique skills, perspective, talents and passion that each employee contributes to its learning community. To work at The College is to accept an invitation to participate in the growth and development of all campus members--students, faculty and staff. The College's commitment to diversity is an important feature of the Holy Cross education. Informed by the presence of diverse interpretations of the human experience, Holy Cross is building a community marked by freedom, mutual respect, and civility. We seek others who support our values of diversity and inclusiveness. Job candidates of all diverse backgrounds who embrace the open and inclusive culture of Holy Cross are welcome and encouraged to apply.

Job Description:

Oversees the electronic reserves service. Manages the Document Delivery and Retrieval service. Supports the Content & Information Strategies Department in managing, maintaining, and providing access to print and electronic journals, databases, ebooks, and streaming videos.

Essential Functions:

• Primary processor/handler of electronic reserve materials via scanning, uploading, or linking of required materials. Trains faculty members in the use of and policies pertaining to electronic reserve services. Utilizes appropriate hardware and software to optimize processing of electronic reserve materials. Monitors related copyright compliance.

• Manages the Document Delivery and Retrieval service, providing library owned/accessed material to faculty, students, and staff; maintains policies and procedures of service.

• Processes serials and electronic resources payments and tracks expenditures; resolving problems and financial discrepancies with Librarian.

• Processes and maintains physical serial subscriptions including serial records, orders, holdings, shelf management, claims and binding.

• Maintains electronic (serials) subscriptions in the Knowledgebase including updating status, holdings and links; performs regular tests of subscribed electronic serial and database content.

• Assists in providing access to ebooks and streaming videos if needed.

• Participates in gathering usage statistics for the library and managing some vendor administrator sites as needed.

• Cross-trained as a member of the Access & Discovery Services team, providing backup for circulation, stacks, interlibrary loan, and traditional reserves when necessary; monitoring library equipment throughout the day; and coordinating supplies with Library Operations Administrative Coordinator.



• High School diploma required; Bachelor's degree preferred

• Excellent written and oral communication skills required

• Proven competence with desktop software applications

• Strong interpersonal and communication skills

• Ability to work independently as well as with a team

• Flexibility appropriate for a dynamic work setting

• Strong customer service ethic required

• Experience working or volunteering in libraries preferred

• Experience working with library content and software preferred

To prevent the infection and spread of COVID-19, and as an integral part of its public health and safety measures, College of the Holy Cross requires that all successful applicants show proof of full vaccination by an FDA-approved COVID-19 vaccine before beginning employment, unless an exemption from this policy has been granted. Applicants believing they need an accommodation of this policy because of a disability, sincerely-held religious belief, or otherwise should inform Human Resources after an offer of employment is extended; please do not include any medical, genetic, or religious information on your application materials.

Salary Range: $15.87 - $17.47 / hr

Additional Information:

This position is classified as non-exempt level position for purposes of the federal wage and hour law.

This position is full-time and comes with benefits as described It is 35 hour per week, 52 weeks per year.

The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity and Affirmative Action in the workplace.

A member of the Higher Education Consortium of Central Massachusetts (HECCMA).

Application Instructions:

Please attach a cover letter addressing the position requirements along with your resume.

In your cover letter please address how your work might support the College's mission as a Jesuit, undergraduate liberal arts college (see and its core commitment to diversity and inclusion. Please provide examples of any past work that illuminate your commitments in these areas. For more information, please visit

Review of applications will begin as received and continue until the position has been filled.

Should you be a candidate for further consideration after hiring manager review, you will be contacted by a human resources representative.

To apply, visit

The College of the Holy Cross is a highly selective Catholic liberal arts college in the Jesuit tradition. It enrolls about 3,000 students and is located in a medium-sized city 45 miles west of Boston. The College seeks faculty members whose scholarship, teaching, advising, and on- and off-campus service demonstrate commitment to the educational benefits of a richly diverse community. Holy Cross aspires to meet the needs of dual-career couples, in part through its membership in Higher Education Consortium of Central Massachusetts ( and the New England Higher Education Recruitment Consortium (

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Full/Part Time

Full Time



Salary Range

$15.87 - $17.47  / hour

Closing Date

How to Apply

To Apply:


2022-01-03 |  Quick link to this job