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Access Services Specialist, Harvard Kennedy School (Cambridge)

Access Services actively supports mission of the Harvard Library by delivering a high standard of service; cultivating a welcoming environment that is supportive to academic research and inquiry; stewarding the university collection; and connecting the academic community to the vast array of library resources. We support the teaching and scholarly mission of the University through collaborative partnerships with the community of students, scholars, and professionals at Harvard and beyond. 

We are hiring a temporary staff member who will report to the Access Services Librarian, Library & Knowledge Services, Harvard Kennedy School (HKS). 

Scheduling

Sunday through Thursday, 12PM to 8PM.

Duties and Responsibilities:

Temporary Access Services Specialist needed for the library at the Harvard Kennedy School of Government. Responsible for patron-facing services desk operations, library staffing outside of business hours (e.g. nights and weekends), and collections projects identified as a strategic priority for LKS at HKS. 

This work includes managing the loans and returns of general collection items, reserve items, and equipment loans; Harvard Direct support in processing pick lists, packing and unpacking HUMS deliveries, and maintaining the hold shelves; Scan & Deliver; library technology support to our patrons including printing setup, troubleshooting, instructional use of the scanners, and IT referrals; collection maintenance including shelving, shelf reading, periodical maintenance, etc.; reference referrals; patron counts; and opening and closing procedures.

Collections projects include the processing of Working Papers post digitization and disbinding and a collection inventory.

Qualifications

Basic Qualifications

·       High school diploma or equivalent education required

·       Excellent oral and written communication skills

·       Strong public service orientation, with previous library or related customer service experience required

·       Computer skills must include Microsoft Office Suite, especially Word and Excel, as well as collaborative tools (e.g. Google Suite, Microsoft Teams, etc.)

Additional Requirements: 

·       College degree preferred 

·       Academic library experience is preferred

·       Supervisory experience

·       Experience with a library management system, especially Ex Libris’ Alma system preferred

·       Ability to effectively solve problems and exercise discerning judgment

·       Ability to exercise good judgment and make sound decisions; follow through to completion

·       Ability to prioritize multiple tasks and work productively in a team environment, with minimal supervision

·       Ability to be flexible and respond positively to fluctuating workflow and changes in routine

·       Sensitivity to working in a diverse user environment

·       Ability to prioritize multiple tasks and work productively in a team environment 

·       Ability to perform repetitive work tasks with overall accuracy, effectiveness, and attention to detail 

·       Adaptable, able to flexibly adjust to changing workplace needs

·       Ability to establish and maintain cooperative working relationships with coworkers and library users

·       Ability to work independently and identify potentially more effective methods of work operation

Full/Part Time

Temporary

Education

BA/BS

Salary

$17.00  / hour

Closing Date

How to Apply

To apply, send cover letter and resume to julie_petzold@harvard.edu

Posted

2022-01-04 |  Quick link to this job