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Library Clerk (Two Positions – 1 Full Time 37.5 hours; 1 Part Time 30 hours Benefits Eligible), Cambridge Public Library (Cambridge)

Job Title: Library Clerk (Two Positions – 1 Full Time 37.5 hours; 1 Part Time 30 hours Benefits Eligible), Borrower Services
Job Code: L422-735 & L422-737
Civil Service Position: Non Civil Service position
Union Affiliation: CPLSA, Local 4928
Hours Per Week: Job Code L422-735 (Full-Time/37.5 hours). Job Code L422-737 (Part-Time/30 hours Benefits Eligible). Additional information below.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Under minimal supervision, provide outstanding customer service to diverse patrons of all ages and perform circulation, reader's advisory and clerical duties in all areas of the library. 

• Deliver exceptional and engaging customer service to the public.
• Maintain orderliness and neatness in the library. Process deliveries; merchandize and shelve materials.
• Perform circulation and patron account management duties (e.g., checkouts, check-ins, account inquiries, reserves, renewals, fine assessment and collection, patron registration).
• Assist patrons in locating books and information, and using a wide range of technologies (e.g., desktop computers, laptops, e-readers, tablets, scanners, emerging STEAM technologies, Wi-Fi hotspots), including basic troubleshooting and maintenance.
• Monitor public areas of library.
• Communicate and apply library policies and procedures; address and resolve patron issues, referring to other team members as needed.
• Promote library services and may participate in occasional outreach and programming activities, including setting up and operating audiovisual and STEAM equipment.
• Participate in trainings and workgroups for planning and implementing projects, programs, and initiatives.
• Other duties as required for the good of the Library.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

WORK ENVIRONMENT:  Work in assigned area, including public desk, office areas, training rooms, and various library locations as necessary. Typical exposure to noise, stress, and interruptions in a lively, urban public library. Attend and participate in continuing educational programs designed to keep abreast of changes in profession.

HOURS OF WORK:   Hours are assigned and may be changed to meet the needs of the Department and the Library. Flexibility is required. Initial schedule as follows: 

Job Code L422-735 (Full-Time/37.5 hours): 

 Mondays: 8:30am - 5:00pm 

 Tuesdays: 8:30am - 5:00pm (Except for when working Saturday) 

 Wednesdays: 12:30pm - 9:00pm 

 Thursdays: 12:30pm - 9:00pm 

 Fridays: 8:30am - 5:00pm

 Saturday: 8:30am - 5:00pm (One in every three Saturdays) 

Job Code L422-737 (Part-Time/30 hours Benefits Eligible): 

 Mondays: 8:30am - 5:00pm (alternating with Saturdays)

 Tuesdays: 8:30am - 5:00pm 

 Wednesdays: 12:30pm - 9:00pm 

 Thursdays: 8:30am - 5:00pm 

 Saturday: 8:30am - 5:00pm (alternating with Mondays)

Qualifications

MINIMUM REQUIREMENTS:

High school diploma or high school equivalency is required. Bachelor's degree or coursework beyond the high school level is preferred.  Fluency in a language in addition to English is desirable. 

KNOWLEDGE, SKILLS & ABILITIES: 

Knowledge and understanding of the Library's mission, vision, values, and strategic priorities.
Commitment to doing all work through a lens of diversity, equity, inclusion, and anti-racism.
Strong customer service skills and commitment to public service.
Ability to work with a diverse population in an urban setting.
Effective communication and interpersonal skills and a positive attitude
Sound judgment and problem-solving skills, including ability to handle unexpected situations.
Strong teamwork skills, including flexibility to fill in during scheduling emergencies and vacation periods.
Knowledge of current technology and technological trends.
Ability to operate computers, equipment, software, and systems.
 

PHYSICAL DEMANDS:  Ability to operate standard office equipment; transport carts of materials which can weigh more than 100 pounds across a level floor or on a ramp; carry baskets of materials weighing up to 30 pounds; pay attention to details and concentrate on tasks despite frequent interruptions and moderate noise levels; communicate effectively and exchange accurate information with coworkers and members of the public; read and organize written material; place library materials on shelves or carts which can be located at floor level or overhead.   

Full/Part Time

Full Time

Education

NA

Salary Range

$21.68 - $25.64  / hour

Closing Date

How to Apply

APPLICATION PROCEDURE:

Internal applicants submit a job bidding form and 2 copies of both your resume and cover letter; external applicants submit both your resume and cover letter via email to: employment@cambridgema.gov or to the Personnel Dept, Room 309, City Hall, 795 Massachusetts Avenue, Cambridge MA  02139. Fax 617-349-4312. Resume and cover letter requested by 01/27/22.   Position will remain open until filled.

THE CITY OF CAMBRIDGE IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. WOMEN, MINORITIES, VETERANS, MEMBERS OF THE LGBTQ+ COMMUNITY, AND PERSONS WITH DISABILITIES ARE ENCOURAGED TO APPLY. THE CITY IS COMMITTED TO ADVANCING A WORKFORCE CULTURE OF ANTIRACISM, DIVERSITY, EQUITY, AND INCLUSION.

CITY OF CAMBRIDGE RESIDENTS ESPECIALLY ARE ENCOURAGED TO APPLY.

Posted

2022-01-06 |  Quick link to this job