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Information Services Supervisor (adult reference supervisor), Springfield City Library (Springfield)

We've extended the search for a full-time Information Services Supervisor position. Information Services is also known as adult reference services; this position is not an information technology job. This position is based at the Central Library, the heart of our busy library system.  The Springfield (MA) City Library seeks applications to work at our forward-looking, award-winning public library. We are recruiting talented, community-engaged candidates for this full-time, 37.5 hours/week job. Get to know our beautiful city by watching these videos, then apply by Sunday, January 16, 2022 at 11:59 pm Eastern.  Videos:  Apply:

The Central Library is a lovely century-old building with a large Community Room for programming and performances. Our neighborhood includes the Springfield Museums, many apartment blocks, and Downtown Springfield. See inside the Central Library.

The Supervisor works collaboratively with the Manager of Adult & Youth Information Services and a team of seven librarians. The Supervisor is responsible for overseeing the daily operation and scheduling of the adult reference desks at the Central Library, and they assist the Manager in planning system-wide adult services goals and activities.

The Supervisor provides reference and reader's advisory service at the Central Library in person, over the telephone, or through email or other emerging technologies; supervises reference staff, assists the Manager in recruitment, training, professional development, counseling, evaluation, and coaching of staff; has collection development duties including reference materials (print and electronic) and government documents for the Central Library; participates in development, delivery, promotion, and evaluation of adult programs; and assists in writing and implementing grants as assigned. 

The City has a residency requirement. New hires must be residents of Springfield within one year of the date of hire, and maintain city residency. The annual salary for this challenging and rewarding job is $61,488, with a generous benefits package available after a six month probationary period.


We’re looking for candidates with a Bachelor’s degree and completion of an American Library Association accredited Master of Library Science. Preferred: Five years of experience in a library environment, including two years of supervisory experience. Other preferred experience and skills: Thorough knowledge of information provision theory and practice. Specialized knowledge of various reading interests. Ability to demonstrate vision, strategic thinking, collaboration and inclusive leadership skills; flexibility and adaptability, and a willingness to embrace and drive change. Excellent interpersonal and communication skills. Creative problem solving skills. Demonstrated proficiency with emerging technologies, social networking tools and mobile applications.

Full/Part Time

Full Time




$61,488.00  / year

Salary Notes

Salary is for 37.5 hours a week. Opportunity to work Sundays at 1.5 pay and occasional extra hours (both optional).

Closing Date

Sunday, January 16, 2022 at 11:59 pm Eastern time

How to Apply

When you apply, please include a cover letter so we can get to know you. Apply at:

You can review our Mission, Vision, and Values ( on our website:


2022-01-06 |  Quick link to this job