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Access Services and Interlibrary Loan Assistant, Wheaton College (MA) (Norton)

The Access Services and Interlibrary Loan Assistant is responsible for providing a range of library public services. Serves as a main contact for library patrons seeking help, general information, and resources. Directly interacts with students, faculty, and staff about use of library materials, circulation services, course reserves services, interlibrary loan and use of special library equipment and facilities. Interprets and communicates library policies and procedures; assists with supervision and training of student employees. Responsible for stacks maintenance, including the shelving of library materials, shelf reading, and shifting projects. As the primary staff person responsible for ILL, obtains and delivers research materials not held by Wheaton College to patrons and supplies items held by the Wheaton library to other libraries around the world. Requires adapting to technology changes and developing expertise with specialized software applications and worldwide library network services, including the need to exercise independent judgement over mechanisms and workflows for efficient and cost effective borrowing and lending of material. 


Minimum Qualifications

Associate’s degree and minimum of one year’s experience in a customer service role, preferably in an academic library, or equivalent combination of education and experience is required.

Strong commitment to public services

Strong supervisory skills

Well-organized, with strong analytical and problem solving skills

Team orientation, flexibility, versatility, and ability to work both independently and collaboratively in a complex and changing public service environment

Strong oral, written, and interpersonal skills and the ability to interact effectively with students, faculty, and staff

Ability to juggle constantly changing demands at a busy public service point

Effective conflict resolution skills

Aptitude to become proficient with specialized digitization processes, software and equipment essential to departmental operations, e.g., scanners, editing of digital images, creation of PDF files.

Intermediate experience with Microsoft Office and/or GSuite

Preferred Qualifications

Bachelor’s degree

Familiarity with Tipasa, WorldShare or ILLiad interlibrary loan systems  

Full/Part Time

Full Time



Salary Range

$20.00 - $22.00  / hour

Closing Date

Open until filled

How to Apply

Interested candidates please apply at


2022-01-12 |  Quick link to this job