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Children's Library Assistant I, Waltham Public Library (Waltham)

The Waltham Public Library is seeking a friendly, adaptive, enthusiastic, service-oriented individual to help serve a diverse, urban community within a busy library setting. We're looking for someone who is self-motivated, cares about accuracy, and can handle stressful situations with grace and good humor. Customer service experience is highly valued.

Duties include: Working under the direction of the Head of the Children’s department. Responsible for assisting with collection development, readers’ advisory support, programming and outreach. Serve children and families by locating materials and information via all print and electronic resources, in person and on the telephone. Answer telephones, check items in and out, deliver materials to day care centers, register patrons, maintain patron accounts and other general Children’s desk duties as assigned. Assist patrons in troubleshooting personal computers, library OPACs and various other types of electronic equipment. Respond to patrons’ questions and concerns. Interpret and enforce library policies; Refer patrons to other departments and institutions as appropriate. Perform other duties at the discretion of supervisors.

35 hours per week

Weekly schedule to include a minimum of one evening/week, plus a minimum of one Saturday and one Sunday per month including July & August.

Qualifications

Bachelor’s degree and at least one year experience working with staff and public in a tactful and courteous manner.  Strong interest and comfort in working with children and families; Excellent computer and problem solving skills along with an active interest in new technologies and social media. Superior customer service skills. Ability to perform detailed work accurately and efficiently with a minimum of supervision. Strong oral and written communication skills. The employee must occasionally lift and/or move up to 30 pounds. Must pass a pre-employment physical with drug and alcohol screening, a Criminal Offenders Record Information (CORI) and a background check. Selected candidate will be required to submit three written and signed letters of reference within one week of accepting a conditional offer.  Letters may not be dated any older than two years.  Emails are acceptable providing they come directly from the author’s email. Full description available at Human Resources Department.

Preferred: Fluency in Spanish, Chinese, Haitian Creole or Portuguese; experience in marketing; outreach and/or social media, familiarity with III Sierra software, Microsoft Office and Google workspace.

Full/Part Time

Full Time

Education

BA/BS

Salary

$57,652.00  / year

Closing Date

5/25/2022

How to Apply

Qualified candidates should submit, preferably in one complete pdf file:

·            Completed City of Waltham employment application. Please reference Req#2022-106.

               ( https://www.city.waltham.ma.us/human-resources-department )

·            Resume

·            Letter of interest to:

Mary Gullotti

Human Resources Department, 119 School Street, Waltham, MA 02451

jobs@city.waltham.ma.us  /  781-314-3356 

Equal Employment Opportunity / Affirmative Action Employer                                  

Req#2022-106          

Posted 5/4/2022

Posted

2022-05-05 |  Quick link to this job