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Director of Public Services, Smith College (Northampton)

Smith College Libraries are a vibrant workplace, supporting the learning, teaching and scholarship of the Smith community and beyond. The libraries include the Hillyer Art Library, the Werner Josten Performing Arts Library, Alumnae Gymnasium, and the recently renovated Neilson Library. Neilson is a stunning, future-facing facility designed by Maya Lin featuring expert staff and innovative services in open, light-filled spaces. As a liberal arts college library system with extensive research collections and Special Collections, the Smith Libraries encourage experimentation, support staff development, and have an ongoing commitment to equity & inclusion. Smith College is part of the Five Colleges Consortium and shares library resources with Amherst College, Hampshire College, Mount Holyoke College, and the University of Massachusetts at Amherst.

The Director of Public Services leads the evolving public services for Smith College Libraries including Neilson, Hillyer and Josten and Alumnae Gym Libraries. The Director stewards the visioning and strategic planning process for the libraries' public services and is responsible for staff and processes in Access Services, Resources Sharing, (Interlibrary Loan and Stacks Management) and Operations. Coordinates public services aspects of the integrated curricular services (Central Service Point, Learning Commons, and the Digital Media Hub) located in Neilson Library as a member of leadership teams including partners from ITS, the Jacobson Center for Writing, Teaching & Learning, the Spinelli Center for Quantitative Learning, the Office of Disability Services, and other campus services. This position collaborates across the campus with Alumnae Relations & Development, Admissions, and the Museum of Art to coordinate the libraries’ role in campus wide events. The Director manages complex access, space use and security issues of the libraries and develops ongoing training for Access Services staff and student employees in public services roles. Employing user-centered methods, this position leads, designs, assesses and refines services to provide a user-focused, seamless experience for the Smith community in an inclusive, equitable and respectful environment.  


Minimum Qualifications:
MLS, Master's degree in education or a related field; 7 years of progressively responsible experience in library public services; or equivalent combination of education and work experience. 
Substantial supervisory and leadership experience; knowledge of library support of curricular, co-curricular and public programs and best practices in assessment.    

Preferred Qualifications:
Experience in implementing equity and inclusion practices and creating an accessible, welcoming, respectful library work and study environment. 
Experience with library systems.

Demonstrated ability to lead and work in a collaborative and collegial environment. 
Excellent interpersonal and communication skills. 
Ability to create a workplace environment that is user-focused, based on respect and prioritizes staff input and development. 
Demonstrated skills in managing teams that collaborate across departments in agile, quickly-changing environments. 
Ability to apply critical, analytical and innovative thinking to work. 
Ability to successfully manage projects, prioritize work, and identify and solve problems.   

Full/Part Time

Full Time



Salary Range

$80,000.00 - $120,000.00  / year

Salary Notes

Actual pay may vary based on individual skills and experience, as well as internal equity.

Closing Date

How to Apply

For more information and a link to apply, visit 


2022-06-03 |  Quick link to this job