Job Details

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Borrower Services Coordinator, Ipswich Public Library (Ipswich)

Under the general supervision of the Assistant Library Director and Library Director, the Borrower Services Coordinator plans, organizes and delivers all operations of the Circulation Department, including circulation, interlibrary loan, overdue and reserve procedures. Receives and responds to sensitive complaints and questions concerning circulation procedures with tact and positive public service orientation. Manages accounts receivable for lost and damaged materials. Assists the public in the use of the library, reader’s advisory and on-line catalogs. Frequent contact with the public and outside agencies and organizations. 

Manages scheduling for department; obtains substitutes as necessary; coordinates schedules with other departments.

Works with Assistant Library Director to train staff in the effective use of the automated library system.

Participates in the hiring of circulation staff.

Provides substantial direct public service at the Circulation Desk, including policy explanation, patron registration, fee collection, and the check-in and check-out of materials.

Organizes work flow; delegates responsibilities; determines and assigns priorities and deadlines; assesses optimum use of computerized system for circulation functions and makes recommendations for improvement to the Assistant Library Director.

Responsible for resolving patron complaints, interprets policies, explains regulations; corrects any error in action or procedure on the part of the Library; refers more complex problems to the Assistant Director if further action warranted.

Manages all money at the desk; counts and records money and turns in to Library Director.

Runs regular ILS reports and acts on them as necessary, including, but not limited to, unfillable holds, bad patron data, items in transit too long, etc.

Sends damaged/miscataloged materials to tech services department for correction, repair, or discard 

Attend network circulation user group meetings, participate on MVLC committees as needed

Oversee Museum Pass booking procedures and operations.

Meets the needs of local book groups and oversees book club kit circulation and procedures.

Manages displays within the main circulation area.

Must work a schedule that includes regular night and weekend shifts.

Contributes to social media and other marketing activities, at the direction of the Assistant Library Director. 

May be asked to cover public service desks in other departments if needed. 

May be asked to manage ILL, CommCat, point-to-point and out of state loans

Assists with weeding projects under the supervision of the Assistant Director

Attends training opportunities to improve the effectiveness of the department and the library

Performs other duties as assigned.


Bachelor’s Degree and a minimum of two years’ experience in a public library.

Alternatives to formal education and paid work experience may be considered as equivalent qualifications.

Strong knowledge of library automated systems and thorough knowledge of current professional standards of public library services.

Supervisory experience in a public library setting. Good knowledge of professional library principles, methods, techniques and procedures. A CORI check will be conducted for all employees prior to hiring and at subsequent intervals.  

Working knowledge of authors, books and public library collections

Ability to effectively manage a busy department with a constant flow of work and ever-changing priorities. Accuracy and high rate of output are essential.

Ability to organize and monitor detailed procedures, consistent with established guidelines.

Basic accounts payable skills including handling payments, counting and reconciling a cash drawer, and preparing regular deposit reports.

Strong knowledge of Microsoft Office products, database searching, and use of the internet.

Ability to communicate effectively in writing and verbally.

Ability to work independently with minimal supervision.

Ability to be proactive and initiate projects or other work.

Enthusiastic service orientation with sensitivity to the needs of users at all skill levels; the ability to convey technical information to a non-technical audience is important.

The ability to maintain a professional and tactful approach in all interactions, ensuring confidentiality and an individual’s right to privacy regarding appropriate information.

Flexibility to accept, manage and incorporate change and the ability to manage multiple tasks and priorities simultaneously and effectively in a fast-paced environment.

Full/Part Time

Full Time




$52,115.00  / year

Salary Notes

Union position with step increases

Closing Date

June 26, 2022 at midnight

How to Apply

Applicants must submit a cover letter, resume and a town application form.  The complete job description, town application and instructions for applying can be found at:


2022-06-12 |  Quick link to this job