Job Details

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Information Services Associate, Regis College (Weston)


Under general direction of the Library Director, the Information Services Associate will serve as a resource for patrons, facilitate access to library services and programs, provide superior customer service and administer library policies. 

Essential Functions:

·       Provide excellent customer service to all Library patrons. 

·       Field a wide variety of patron questions and refer to appropriate library or campus service areas as needed. 

·       Assist in the operations of overall library services, including Circulation Desk and Reference Area; will assist library staff in the process of course                reserves, maintain ILS records, and process consortium requests.

·       Support for the Interlibrary Loan department including processing requests and helping resolve issues.

·       Troubleshoot and assist patrons with use of computers, library copiers, scanners, microform printers, and other library equipment. 

·       Use online library systems to circulate library and reserve materials, register new patrons, update and maintain confidentiality of patron records. 

·       Sort and shelve library materials, search for missing items, shelf-read, do floor-pickups, shift stacks, and process library material when needed.

·       Direct students including assigning tasks, training, and resolving schedule issues when needed.

·       Open and close the library, when needed. 

·       Other duties as assigned. 

Supervisor Responsibility:

·       Supervise Library student employees at times under the direction of the Director, in accordance with Regis policies and applicable laws. 



·       Bachelor's degree required.

·       Minimum of one year of experience in a Library or enrolled in library degree program. 

·       Circulation experience preferred.

·       Customer service experience required. 

·       Excellent verbal and written communication skills. 

·       Ability to work independently as well as collegially in a team environment and within a diverse community; prior supervisory experience and training     

        skills preferred.

·       Proven ability to perform multiple tasks with frequent interruptions; detailed orientated.

Working Conditions/Physical Demands:

·       Normal office environment, however, the circulation desk shares the Tegan Learning Commons lobby with a Dunkins’ counter that may raise noise levels or odors during busy periods.

·       May spend extended periods at terminal, on telephone, or other office machines requiring hand-eye coordination and finger dexterity.

·       Subject to regular interruptions to assist patrons.

·       May require strenuous periods of physical activity such as climbing, bending, standing, and lifting. Requires lifting and moving of equipment weighing up to forty-five (45) pounds.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.

Protecting the Regis Community 

At Regis the safety of our campus community is our highest priority. We invite all applicants to review our health and safety protocols at our COVID-19 Updates page. The most powerful measure we can take is vaccination, and all campus community members must be fully vaccinated and have received a booster against COVID-19, with the exception of certain medical and religious exemptions. New employees without an approved medical or religious exemption are required to have their first vaccine dose by their date of hire. And all new employees will join the campus community in using the CoVerified app to upload vaccine information, report symptoms, and schedule regular campus COVID tests. We're in this together! 

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.

In employment, as in education, Regis College is committed to equal opportunity and affirmative action. Regis does not discriminate on the basis of race, color, age, religion, creed, sex, gender identity or expression, sexual orientation, ethnic or national origin, ancestry, citizenship, marital or parental status, physical or mental disability, genetic information, pregnancy, veteran’s status, membership in uniformed services or any other protected status.

Full/Part Time

Full Time




$20.00  / hour

Closing Date


How to Apply

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2022-07-28 |  Quick link to this job