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Operations Coordinator for Serials Acquisitions, Harvard University (Cambridge)

Harvard University

Operations Coordinator for Serials Acquisitions
Harvard Library

Job Summary

Information and Technical Services actively supports the teaching and research mission of the Harvard Library by managing monograph, serial and e-resource acquisitions, metadata creation, and metadata management for the Harvard Library.

As a member of the Serials Acquisitions & Management unit within the Electronic Resources and Serials Section, the incumbent provides timely access to Harvard Library collections by performing and coordinating a variety of acquisitions duties for serials and monographs in multiple languages and formats. Working under the supervision of the Manager of Serials Acquisitions and Management, the incumbent assists with day-to-day operations of the unit and helps to develop strategies for optimizing workflows.

Priorities will be set to maximize contributions to the overall goals of the Information and Technical Services Department of the Harvard Library. Due to the varied nature and volume of the work in ITS, all ITS staff may be called upon to contribute to work in any unit or team of the ITS department, as organizational needs warrant.

As part of this group, all members are expected to participate fully in collaborative efforts towards efficient workflow and problem solving. Staff may be called upon to apply their skills and/or receive additional training in order to contribute to work in other ITS units or teams as occasional, short-term needs occur.
Position Description

•    Plans and prioritizes the daily workflow related to serials acquisitions and management responsibilities of the unit, develops routines, and communicates priorities accordingly to team members; maintaining related records and statistics.
•    Initiates changes to systems and procedures and implements and executes approved changes; collaborating with manager and staff in planning and implementing of new projects, work initiatives, policies, and procedures, while serving as a principal source of information on established technical/professional and administrative policies and procedures.
•    Coordinates projects for large-scale annual conversion of subscriptions to online only format, in support of Harvard Library's Digital First Collection Development priorities.
•    Suggests innovations and generates ideas for improving workflows and creating efficiencies.
•    Contributes to and oversees special projects, including documentation, training, and statistics-keeping.
•    Researches and resolves or assists staff with complex financial matters, including tracking payments in the Oracle online system, setting up vendors and running reports.
•    Maintains relationships with vendors, for the purpose of placing complex orders, resolving problems, as well as monitoring and evaluating vendor performance and services.
•    Acts as a resource for other staff resolving complex problems relating to: ordering, receiving, invoice payment, and resource management, including converting subscriptions to electronic format ; communicating professionally with external parties including vendors, publishers, bibliographers and financial personnel to achieve resolution
•    Runs reports in relevant databases for the purpose of quality control, informing ongoing training, and identifying necessary projects for widescale data cleanup, related to serials acquisition & format conversion projects
•    Participates in and supports processing serials order renewals, memberships, including payment and receipt of new materials, claiming missing items, and creation of prediction patterns for appropriate titles
•    May act as liaison with other related library units within or outside the University.
•    Assists in hiring, training, scheduling, and distributing work to other staff, temporary employees, or student workers. This might also include supervision of student workers.
•    Contributes to the overall goals of the department as appropriate, including participation on special projects

Basic Qualifications

•    High school degree required or equivalent education or work experience
•    Minimum of four years of library work experience required in technical services, including skills with integrated library system and online bibliographic systems including familiarity with OCLC required; ALMA preferred
•    Library acquisitions experience required
•    Demonstrated facility with automated systems, including using online databases, working with spreadsheets and knowledge of file management techniques.
•    Library acquisitions and serials receiving experience
•    Demonstrated experience using technology to perform daily tasks and solve problems.
•    Supervisory experience, including of students or other contingent workforce

Additional Qualifications and Skills

College Degree strongly preferred
Work experience in a production-oriented and technology-enhanced environment preferred
Excellent customer service skills.
Demonstrated flexibility and the ability to shift between multiple tasks effectively
Demonstrated experience showing attention to detail and excellent organizational skills
Must have excellent oral and interpersonal communication skills in English; familiarity with European or Middle Eastern languages desirable
Ability to work productively and cooperatively in a diverse team environment, with flexibility and versatility in an evolving work situation required
Ability to work independently to perform complex tasks while also performing repetitive work accurately with attention to detail
Library acquisitions and basic cataloging experience strongly preferred
Ability to meet project deadlines
Demonstrated ability to establish priorities, organize diverse activities and complex workflows, and solve complex or time-sensitive problems
Commitment to be part of a continuous learning environment, updating skills as required to perform job duties
Academic library work experience highly desirable
Financial experience a plus

Physical Requirements

•    Keyboarding for at least 6 hours a day may be required.
•    Employee must be able to handle books and other library material, including moving and shifting these materials between workstations, shelves, book trucks and boxes.

Working Conditions

The position will be based on our campus in Cambridge, MA., however there may be the opportunity for a flexible work model compliant with Harvard University work policies.

•    This is an office environment.
•    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Commitment to Equity, Diversity, Inclusion, and Belonging

Across the Harvard Library, our work is enriched by our diverse campus community. Our unique and wide-ranging abilities, experiences, and perspectives are integral to achieving Harvard University's mission of excellence in research, teaching, and learning for our patrons, our collections, and our workplace. We believe that an inclusive environment that cultivates and promotes understanding, respect, and collaboration across our diverse workforce enables our success.

We invite individuals with diverse backgrounds, experiences and abilities to be a part of our community of over 700 staff members. Our work with faculty, students and researchers to explore answers to intellectual questions, enduring and new, and to seek solutions to the world's most consequential problems, requires that we not only reflect, but also champion our diverse society.

Harvard Library inspires collaboration, reflection, experimentation, and discovery connecting users to related disciplines and to University-wide teaching resources. The Library engages users through curated discovery, digital collections, reimagined physical space, and specialized research support. Today, Harvard Library's holdings range from traditional print collections to rapidly expanding access to digital resources. Harvard Library provides the University's faculty, students, and researchers-now and in the future-with exceptional experiences and comprehensive access to these materials.

Learn more about our contributions to the academic enterprise by visiting us at and about the Harvard University community at

The Harvard Library is a proud member of the Association of College & Research Libraries (ACRL) Diversity Alliance.

Job Function

USA - MA - Cambridge

Harvard University Archives

Time Status

55 - Hvd Union Cler & Tech Workers

Pre-Employment Screening
Criminal, Education, Identity

This is a full-time 35 hour non-exempt position. Typical business hours are Monday through Friday.

Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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Full/Part Time

Full Time



Salary Range

$58,965.00 - $63,000.00  / year

Closing Date


How to Apply

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2022-08-03 |  Quick link to this job