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Access Services Coordinator, Harvard University (Boston)

Harvard University

Access Services Coordinator
Harvard Library

Job Summary

Access Services actively supports the teaching and research mission of the Harvard Library by providing circulation, privileges, and other public services as well as operations such as the Harvard Depository, interlibrary loan, and collection management that facilitate virtual and physical access to information resources within and outside the University. Access Services staff members are expected to provide these services at the highest level of patron satisfaction while utilizing best practices to meet patron needs. Additionally, Access Services staff members are committed to delivering high-quality customer service; timely access to collections; maintaining the integrity and security of library resources and materials; and accommodating user needs in accordance with the priorities and objectives of Harvard Library. 

Reporting to Baker Library's Manager, Contemporary Collections, Public Services, at Harvard Business School Baker Library, as part of the Curriculum and Learning Services Department, this position performs duties of an advanced nature within Access Services to provide access to Harvard Library collections. The Access Services Coordinator has responsibility for assuring the smooth functioning of the full range of circulation and public services at Baker Library and assists with the oversight of the physical facilities during assigned hours. Work is performed with a high degree of judgement and latitude. 

We are hiring for two open positions. These positions works as part of a team of Baker Library Access Services Coordinators. Work schedule is determined in collaboration with colleagues and may change throughout the year. 
•    One position has 35 hour schedule that falls between the following hours: Academic session: Monday-Friday 8:30am-7:00pm; Summer session and January: Monday-Friday, 8:30 am-5:00pm. The schedule may vary based on departmental needs and may require occasional weekend hours. 
•    One position has 35 hour schedule that falls between the following hours: Academic session: Sunday Noon-7:00pm and Monday-Thursday 8:30am-7:00pm; Summer session and January: Monday-Friday, 8:30 am-5:00pm. The schedule may vary based on departmental needs. 

Library hours may vary from the formal University calendar. The regular schedule for this position also may include work on holidays, inclement weather and official University closings. Assigned hours may change throughout the year based on the Academic Calendar. Approval for requests for time off is at the discretion of the supervisor based on business need. 
Position Description

This position requires working with staff across the university in other libraries and administrative units such as Security and Operations.

May open and/or close the Stamps Reading Room; performs tasks associated with the automated circulation system (including charging/discharging and renewing materials, creating holds and recalls, changing item statuses, managing/processing requests for HBS cases); communicates and enforces library policies; assists patrons with the use of the HOLLIS catalog; collects and maintains departmental statistics; manages item requests and processes incoming Harvard Depository materials and transfers from other Harvard libraries, mediates fines and fees and makes judgments about fine and billing issues.

Information Services:
Provides ready reference [tier 1] and information service at the library's information research support desk, including offering assistance and instruction in the use of library materials, resources, and equipment; refers more complex requests/inquiries to specialized reference staff for in-depth assistance and appointments [tier 2 and 3].

Collections Maintenance/Reshelving:
Performs stacks maintenance activities, including processing and reshelving materials; monitoring/maintaining collection stacks in proper order and overseeing the arrangement of books on shelves; locating materials on shelves and assisting patrons in finding library materials; searching for missing items; maintaining accurate stack labels and signage; and pulling materials for reserves, resource sharing, or other departmental purposes.

Collections Maintenance/Binding: 
Performs binding activities on loose periodical materials, including monitoring receipt of individual periodical issues, identifying missing issues, updating cataloging records according to guidelines, checking in bound items returned for shelving, identifying collections shifting required to accommodate shelving bound items, and working with cataloging and preservation staff to complete the entire cycle that must be completed at least annually.

Resource Sharing:
Performs resource sharing services including Document Delivery, Digital Reserves Program, Interlibrary Loan borrowing and lending, Scan & Deliver, and Borrow Direct activities for Baker Library.

Course Reserves:
Performs course reserves activities, including processing and maintenance of the course reserves collection, including handling incoming requests, physical processing of materials, retrieving items, updating item records, and providing licensed electronic resource links for course pages, communicate with faculty and instructors and assists patrons needing access to the Baker Library reserve collection; maintains course reserve statistics; works closely with collection development staff to order appropriate reserve materials.

Library Equipment:
Maintains supplies, troubleshoots, and coordinating service maintenance for public copiers, scanners, printers, and other specialized library equipment [microform readers, etc.]; assists patrons with the use of Crimson Cash or other school-based printing accounts. Works with Baker Library Systems Support Specialist, as needed to complete work. Maintains equipment inventory and documentation on troubleshooting and maintenance procedures.

Student Workers:
Assists with hiring, training, scheduling, supervising, and assigning work to student assistants; may assist with student payroll and payroll communications. Collaborates with other student assistance coordinators across Harvard Library as needed.

Additional duties continued below. 

Basic Qualifications
•    High school diploma or equivalent education or experienced required. 
•    Previous library or customer service-related experience.
•    To be considered for this position please include a cover letter.

Additional Qualifications and Skills
Demonstrated commitment to equity, diversity, inclusion, belonging and anti-racism.
Experience with a library management system by Ex Libris preferred. 
Experience working in a diverse user environment preferred. 
Prior experience with hiring, training, scheduling, and distribution of work to student or temporary staff preferred. 
Excellent oral and written communication skills. 
Strong public service orientation, with previous library or customer service experience required. 
Demonstrated experience showing attention to detail and excellent organizational skills. 
Ability to effectively solve problems. 
Ability to exercise good judgment and make/execute sound decisions. 
Ability to work productively in a team environment, with minimal supervision 
Ability to perform repetitive tasks with overall accuracy and effectiveness 
Ability to establish and maintain cooperative working relationships with coworkers and patrons 
Ability to meet deadlines, exercise follow-though, and honor commitments 
Computer skills that include Microsoft Office Suite, especially Word and Excel. 
Ability to be flexible and respond positively to fluctuating workflow and change.

Physical Requirements
•    This position involves frequent use of a computer keyboard, mouse, and barcode scanner. 
•    Must be able to lift and move up to 50 lbs. 
•    Must be able to push and maneuver a loaded book truck weighing up to 80lbs. 
•    Ability to bend, stoop, sit, and stand for long periods of time.

Commitment to Equity, Diversity, Inclusion, and Belonging

Diversity and Inclusion at Harvard Library

Across the Harvard Library, our work is enriched by our diverse campus community. Our unique and wide-ranging abilities, experiences, and perspectives are integral to achieving Harvard University's mission of excellence in research, teaching, and learning for our patrons, our collections, and our workplace. We believe that an inclusive environment that cultivates and
promotes understanding, respect, and collaboration across our diverse workforce enables our success.

We invite individuals with diverse backgrounds, experiences and abilities to be a part of our community of over 700 staff members. Our work with faculty, students and researchers to explore answers to intellectual questions, enduring and new, and to seek solutions to the world's most consequential problems, requires that we not only reflect, but also champion our diverse society.

Harvard Library inspires collaboration, reflection, experimentation, and discovery connecting users to related disciplines and to University-wide teaching resources. The Library engages users through curated discovery, digital collections, reimagined physical space, and specialized research support. Today, Harvard Library's holdings range from traditional print collections to
rapidly expanding access to digital resources. Harvard Library provides the University's faculty, students, and researchers-now and in the future-with exceptional experiences and comprehensive access to these materials.

Learn more about our contributions to the academic enterprise by visiting us at and about the Harvard University community at 
Harvard Library is a proud member of the Association of College & Research Libraries (ACRL) Diversity Alliance.

Job Function 

Sub Unit

USA - MA - Allston

Access Services

Time Status

55 - Hvd Union Cler & Tech Workers

Pre-Employment Screening
Criminal, Education, Identity

•    One position has 35 hour schedule that falls between the following hours: Academic session: Monday-Friday 8:30am-7:00pm; Summer session and January: Monday-Friday, 8:30 am-5:00pm. The schedule may vary based on departmental needs and may require occasional weekend hours.
•    One position has 35 hour schedule that falls between the following hours: Academic session: Sunday Noon-7:00pm and Monday-Thursday 8:30am-7:00pm; Summer session and January: Monday-Friday, 8:30 am-5:00pm. The schedule may vary based on departmental needs.

Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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Full/Part Time

Full Time



Salary Range

$50,122.00 - $52,000.00  / year

Salary Notes

$ 50,122 - $52,000

Closing Date


How to Apply

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2022-08-15 |  Quick link to this job