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IDEAS - Access Point Coordinator, Northeastern University Library (Boston)

The Information, Delivery & Access Services Department supports Northeastern University by cultivating a welcoming environment that supports teaching, learning, and research.  IDEAS staff provide high-quality customer service focused on helping library users navigate and access Northeastern’s physical and digital library resources and services.
Under the supervision of the IDEAS Librarian, the Access Point Coordinator hires, schedules, and supervises the part-time and student employees who staff and monitor the library’s Access Point. S/he develops and maintains documentation for training and workflows, provides direct service at the Help & Information Desk, and contributes to the circulation, access and privileges, reserves, resource sharing, and collections maintenance operations of the department.
Hours for this position are Sunday 11am – 7pm; and Monday – Thursday 2pm – 10pm.

The Access Point Coordinator will be responsible for the supervision of student staff working at the Access Point for the Library including hiring, scheduling, training, and approving timesheets. They will recommend and implement workflow improvements and efficiencies. The Access Point Coordinator will staff and supervise student employees working at both physical service points on the first floor of Snell Library and provide virtual chat coverage in evening hours. IDEAS staff must be aware of all library policies and procedures to answer users’ questions, resolve any problems, or make referrals to library subject experts as appropriate. The Access Point Coordinator will contribute to departmental work and initiatives including overseeing the lost and found, administering library privileges, facilitating library access and staying abreast of current and emerging trends to recommend.

We invite people with various skills and levels of expertise to apply to this position. Candidates who meet some, but not all, of the requirements listed below are also encouraged to apply. We seek colleagues who are committed to building an inclusive and diverse working environment and who have been and remain underrepresented or marginalized in the field of librarianship - including but not limited to people of color, LGBTQ+ people, individuals with disabilities and applicants from lower-income and first-generation library or academic backgrounds.


Bachelor’s Degree and 1-2 years of library or relevant customer service experience required.
Previous supervisory experience strongly preferred.
Creative, service-oriented problem solver.
Excellent interpersonal communication skills.
Must be comfortable working collaboratively with a large and diverse population of Northeastern faculty, staff, and students.
Must demonstrate ability to make decisions using sound judgment.
Must foster and maintain a very high standard of excellent customer service.
The successful candidate will need to demonstrate knowledge of the library’s extensive collection of electronic and physical resources, its spaces, and services, to assist users in getting started with their research.
IDEAS staff must be culturally competent and skilled at interacting with a large international student population and be comfortable providing accommodations for library users who may have a disability.

Full/Part Time

Full Time



Salary Range

$39,530.00 - $59,295.00  / year

Salary Notes

(hourly rate of $21.72 - $32.58)

Closing Date

How to Apply

For more information and to apply visit:


2022-09-07 |  Quick link to this job