Job Details

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Reference Librarian, Northborough Free Library (Northborough)

Responsible for directing, planning, managing, and supervising all activities and functions of the
Adult Services Department in the Town library, including department scheduling, assessing,
purchasing, grant and funds management, and training.

The essential functions or duties listed below are intended only as illustrations of the various types of work that may
be performed. The omission of specific statements of duties does not exclude them from the position if the work is
similar, related, or a logical assignment to the position.

● Manage the operation of the reference department, evaluate and prioritize department
needs, develop, recommend and implement policies and procedures to improve operations.
Investigate, recommend, and incorporate new information products and technologies into
service programs to improve services; provide coverages to other library departments as

● Assist with recruitment, hiring, training, scheduling, and evaluating staff and volunteers.

● Select, evaluate, catalog, promote, and maintain collections as assigned by the Director.

● Develop, schedule and conduct programs and events based upon the needs and interests of
the adults in the community.

● Responsible for creating and maintaining the webpages related to reference and adult
services, including electronic databases, streaming services, outreach services, volunteer
inquiries, and interlibrary loan.

● Serve as the CW MARS Coordinator to the library's computer information management

● Collaborate with town departments, Friends of the Library, Library Trustees, and other
civic organizations in promoting and providing events; promote events and services on the
library’s webpage and social media accounts.

● Oversee opening and closing of the Library; may be designated Person in Charge by the
Library Director.

● Research and apply for various grants and manage grant funds and programs upon award.

● Prepare various statistics and perform special research projects as requested by the

● Perform other related job duties as required.

Under general direction, the employee plans and prioritizes the work independently, in accordance
with standard practices and previous training. Employee is expected to solve most problems of
detail or unusual situations by adapting methods or interpreting instructions accordingly.
Instructions for new assignments or special projects usually consist of statements of desired
objectives, deadlines and priorities. Technical and policy problems or changes in procedures are
discussed with the supervisor.

The employee, as a regular and continuing part of the job, leads other workers in accomplishing
assigned work and also performs non-supervisory work that is usually of the same kind and levels
as is done by the group lead. The employee provides training to new employees; reports to the
supervisor on disciplinary problems, performance and training needs of employees; resolves
simple, informal complaints of employees and refers others to the supervisor; may approve leave
for a few hours or for emergencies.

The work consists of a variety of duties which follow standardized practices, procedures,
regulations, or guidelines. The sequence of work and/or the procedures followed vary according
to the nature of the transaction and/or the information involved, or sought, in a particular situation.
Judgment is needed to locate, select, and apply the most pertinent practice, procedure, regulation,
or guideline.

Relationships are with co-workers, vendors, the public, groups and/or individuals such as peers
from other organizations, and representatives of professional organizations. The employee serves
as a spokesperson of the organization in matters of substance or considerable importance,
including departmental practices, procedures, regulations, or guidelines. May be required to
discuss controversial matters where tact is required to avoid friction and obtain cooperation.

Employee has access to some confidential and sensitive information in the performance of their


Master’s degree in Library and Information Sciences from accredited college or university and one
to three (1-3) years of library experience, at least one of which has been in a supervisory capacity,
specializing in Reference Services or a related field or any equivalent combination of education
and experience required.

Knowledge: Comprehensive knowledge of the principles and practices of a public, professional
library, including budget and personnel administration, the application of technology and internet
in support of library operations, the organization and management of library operations, library
materials and current trends in library services with knowledge and experience in automated
library systems.

Abilities: Ability to exercise initiative to plan and implement library programs and services; ability
to exercise considerable judgment in dealing effectively with diverse constituencies in a responsive
manner; ability to resolve conflict in a calm and constructive manner; ability to prioritize tasks and
make effective use of time management; ability to manage and supervise personnel effectively;
ability to develop effective working relationships with department personnel, subordinates,
volunteers and the general public; ability to express oneself clearly and concisely both orally and
in writing; ability to multitask as well as develop both short-term and long-range objectives; ability
to delegate tasks to staff and work with volunteer boards.

Skills: Management skills; organizational skills; strong oral and written communication,
negotiating, analytic, and computer skills.

The majority of work is performed in an office setting typical to a library.

Physical Skills: The work principally involves sitting, with intermittent periods of stooping,
walking, and standing. May be required to lift objects such as files, boxes of papers, office
supplies, and office equipment weighing up to 30 pounds.

Motor Skills: Duties require motor skills for activities such as moving objects, using office
equipment, including but not limited to telephones, personal computers, handheld technology, and
other office equipment.

Visual Skills: Visual demands require routinely reading documents for general understanding and
analytical purposes, viewing a computer monitor, and scanning book labels on shelves.


Full/Part Time

Full Time



Salary Range

$30.49 - $39.64  / hour

Closing Date

How to Apply

Please submit cover letter and resume to


2022-11-14 |  Quick link to this job