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Head of Student Success and Engagement, UMass Amherst Libraries (Amherst)

Job Summary

The Head of Student Success and Engagement leads a dynamic and evolving staff to provide innovative and high-quality programming and services for students at UMass Amherst. The work of the department includes cultivating belonging for patrons in the Libraries, designing and implementing innovative programming and outreach for undergraduate and graduate students with a focus on students from underrepresented and underserved populations, leading the first-year instruction program and developing and supporting online learning objects and services. The position is responsible for leading, managing, innovating, goal setting, marketing, and assessing all functions of the department in partnership with other departments within Research & Learning, across the Libraries and on campus. The Head of Student Success and Engagement serves a critical role in ensuring the Libraries are poised to meet the student success goals outlined in the University's strategic plan.



Essential Functions

Provides vision and direction for the Student Success and Engagement department’s engagement, outreach, and orientation initiatives for undergraduate and graduate students with a focus on students from underrepresented and underserved populations.

Directly assigns, supervises, and evaluates the work of the Student Success and Engagement team and provides mentorship for team members.

Aligns departmental planning, priorities, goals, and services with the strategic initiatives of the Libraries and the University.

Cultivates and assesses the first-year instruction program for undergraduates.

Works collaboratively within the department, across the Libraries and with the Graduate School to develop resources for first-year graduate students.

Develops and leads creative programming to enhance students’ use of library resources, open educational resources, services, and spaces in collaboration with other departments in the Libraries and other campus partners, particularly with those who operate within library buildings.

Forms and cultivates collaborative relationships with campus units and programs that support academic preparedness and student success.

Proactively engages with fellow department heads and the campus community to facilitate the delivery of innovative, timely and impactful library services and co-curricular outreach services in alignment with the campus' student success priorities.

Reports departmental progress regularly and makes data-driven decisions about student success programs, activities and online learning objects through development and implementation of departmental qualitative and quantitative assessments and participation in division and library-wide assessment initiatives.

Keeps apprised of key issues and trends in academic success initiatives, information literacy, instructional design, learning support services, online and distance learning, open access, open educational resources, and research assistance, and regularly incorporates this knowledge into planning and sharing of information with library colleagues and campus partners as relevant.

Serves as a liaison to assigned departments and/or campus partners.

Represents the Libraries at specific library or university events to promote Libraries’ services, such as student-focused events, orientations, end of semester support activities for students, etc.



Other Functions

Serves on internal committees as assigned and may be asked to represent the Libraries on campus committees, Five College Committees, and Boston Library Consortium Committees, and/or at other selected professional meetings and conferences.

Participates in professional development and continuing education activities, including service in professional and scholarly associations, and presenting and publishing on work-related topics.

Uses access to sensitive and/or not-yet-public university-related information only in the performance of the responsibilities of position and exercise care to prevent unnecessary disclosures to others.

Performs other related duties as assigned or required to meet the goals of the department, Libraries, and University.



Organizational Values

Commitment to support justice, equity, diversity, and inclusion (JEDI) within libraries and institution.

Ability to build and sustain effective working relationships and work collaboratively in a diverse and fast-paced environment. 

Purposefully promote a One Library environment for all that encourages inclusion, personal growth, respect, self-reflection, curiosity, and continuous learning.

Understands responsibilities with respect to conflicts of interest and behaves in ways consistent with both law and with university policy.



Work Schedule

The regular working schedule for this position is Monday - Friday, day hours. However, the incumbent of the position is expected to work on a flexible schedule, which includes some evening, weekend, and holiday hours.



Salary Information

Librarian II or III
Librarian II Salary floor: $61,500
Salary commensurate with experience.

Qualifications

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

Graduate degree in librarianship (from a program accredited by the American Library Association) or related field, or combination of an advanced degree in a relevant subject area and experience in libraries, archives, museums, or similar institutions.

Minimum of two (2) years of successful supervisory, management and leadership experience in an academic library, along with the ability to articulate vision, set direction, and accomplish initiatives in a rapidly changing environment.

Evidence of understanding of the academic library's role in research, teaching, and learning, and the ability to use this understanding to serve patrons in a research library setting.

Ability to keep apprised of current and emerging trends/issues related to in academic success initiatives, information literacy, instructional design, learning support services, online and distance learning, needs assessment, open access, open educational resources, research assistance, academic libraries, and higher education.

Demonstrated experience developing, implementing, and marketing innovative approaches to supporting student success.

Demonstrated experience with technology, such as instructional design tools and learning management systems.

Evidence of commitment to user-centered service to students and faculty in an academic institution contributing to student success and retention.

Evidence of experience creating an inclusive Library environment.

Evidence of participation in professional development and continuing education activities, professional and scholarly associations, and presenting and publishing on work-related topics.

Demonstrated ability to take initiative, be self-directed, problem-solve, and demonstrate a commitment to inclusion, service excellence, innovation, and creativity.

Demonstrated ability to build and sustain effective working relationships and work collaboratively in a diverse and fast-paced environment.

Strong organizational, project, and time management skills to lead or coordinate multiple projects and work with minimal supervision.

Strong oral and written communication skills.



Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

Experience in mentoring and promoting professional development for direct reports.

Demonstrated experience of qualitative and quantitative assessment of research assistance and information literacy instruction and other student success programming, including analysis of results.

Experience establishing and managing relationships between the library and campus student success departments or programs.

Experience coordinating library instruction programming (for first years, first generation, transfer, international and/or graduate students) in an academic library setting.

Experience working with and creating online instructional materials for underserved student populations, such as international students, English language-learners, first generation students, transfer students, etc.

Experience supporting adoption, development and marketing of open educational resources.

Experience with planning or presenting programs or events.

Full/Part Time

Full Time

Education

MLS/Masters

Salary

$61,500.00  / year

Salary Notes

Librarian II Salary floor: $61,500. Librarian III salary floor: $69,500.  Salary commensurate with experience.

Closing Date

How to Apply

Please apply at:

Head of Student Success and Engagement

Along with the application, please submit a resume, cover letter and contact information for three (3) professional references. The search will remain open until filled.

For any general questions about the position or application process, please contact libhr@library.umass.edu.


UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, or genetic information in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University.  To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans.  It is the policy of the UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

Posted

2022-11-15 |  Quick link to this job