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Access Services Coordinator, Harvard University (Cambridge)

Harvard University

Access Services Coordinator
Harvard Library

Job Summary

Access Services actively supports the teaching and research mission of the Harvard Library by providing circulation, access and borrowing, and other public services as well as operations such as the Harvard Depository, interlibrary loan, and collection management that facilitate virtual and physical access to information resources within and outside the University. Access Services staff members are expected to provide services at the highest level of patron satisfaction while utilizing best practices to meet patron needs. Additionally, Access Services staff members are committed to delivering high-quality customer service; timely access to collections; maintaining the integrity and security of library resources and materials; and accommodating user needs in accordance with the priorities and objectives of the Harvard Library.

Under direction, this position performs a combination of complex duties within the Access Services Department to provide access to the Harvard Library collection. Work is performed within broad parameters defined by general organizational requirements and established practices and precedents. This full-time position reports to the Fine Arts Access Services Librarian and is based in the Fine Arts Library. Assigned hours are Tuesday-Wednesday, 9am-6pm; Thursday- Friday 9am-5pm; Saturday noon-5pm.

Library hours may vary from the formal University calendar. The regular schedule for this position may include work on holidays, inclement weather, and official University closings. Assigned hours may change throughout the year based on the Academic Calendar. Approval for requests for time off during these periods is at the discretion of the supervisor based on business need.
Position Description

  • Stacks and Collections maintenance: A primary area of responsibility for this position. Assists in overseeing and performing workflows for collections maintenance and re-shelving, conducting shelf-reading, shifting collections, maintaining accurate stacks labels and signage, and searching for missing and lost items. While the position-holder will often have the help of student assistants, they are expected to perform these duties independently as well. May process/transfer material as determined by library bibliographer. Collaborates with collections librarians on special collections projects.
  • Course Reserves: A primary area of responsibility for this position. Assists patrons with access to reserves collections; assist with centralized course reserves processing; coordinates with faculty and teaching staff about course reserve requests; communicates course reserve policies and procedures to faculty and teaching staff; maintains physical course reserves collections.
  • Circulation: opens and closes the library; performs tasks associated with the automated circulation system (loans / returns and renews materials, creates holds and recalls); provides access to Special Collection using Aeon; assists in delivering Special Collections items to faculty for use in the classroom; communicates and enforces library policies; assists patrons with the use of the HOLLIS catalog; assists with day-to-day shelving and shelf-reading as needed; locates materials on shelves and physically assists patrons in finding library material; collects and maintains departmental statistics; processes item requests; manages requests for off-site depository materials; supports library and collection security measures; assigns carrels/shelves to patrons in accordance to library policy; follows procedures for recalls from carrel and shelf holders; may assist in tracing missing books.
  • Student workers: may assists with training and supervision of student workers, and may assign work to student workers.
  • Resource Sharing: assists with resource sharing activities including processing such as Scan & Deliver, Interlibrary Loan, and Borrow Direct workflows.
  • Information Services: provides basic reference and information services, offers assistance and instruction in the use of library catalog and online resources commonly used in history of art research; instructs patrons in use of equipment (self-serve scanner and microfilm reader); refers complex reference questions to specialized research staff.
  • Serials: works with the Distributed Serials Services and Serials Acquisitions units to ensure timely processing and access to FAL Serials.
  • Library Equipment: maintains supplies in public copiers, scanners and printers; troubleshoots and provides basic maintenance; places service calls; collects statistics for public copiers.
  • Physical Facility: monitors physical facility and overall use of the library; initiates calls for building issues and emergencies as needed; assists users with disabilities in accessing materials.
  • Other Duties and Responsibilities: Attends Library-affiliated discussions and working groups; participates in team and department-wide meetings; collaborates effectively with team members and Harvard Library colleagues; may cross-train to work in Access Services department in other Harvard libraries; may lead special projects; may serve on library-wide working groups; other projects and duties as assigned.

Basic Qualifications

  • High school diploma or equivalent education required
  • Public service, previous library or customer service experience required
  • Experience using Microsoft Office Suite, especially Word and Excel

Additional Qualifications and Skills

  • Demonstrated commitment to equity, diversity, inclusion, belonging and anti-racism.

  • College degree strongly preferred.

  • Demonstrated experience showing attention to detail and excellent organizational skills.

  • Study in history of art/architecture or arts-related field strongly preferred.

  • Excellent oral and written communication skills.

  • Academic library experience is strongly preferred.

  • Supervisory experience is strongly preferred.

  • Experience with a library management system, especially Ex Libris' Alma system preferred.

  • Experience hiring, training, scheduling, and distributing work to student or temporary staff preferred.

  • Bibliographic facility in western European languages preferred.

  • Ability to effectively solve problems and exercise discerning judgment.

  • Ability to exercise good judgment and make sound decisions; follow through to completion.

  • Ability to prioritize multiple tasks and work productively in a team environment, with minimal supervision.

  • Ability to be flexible and respond positively to fluctuating workflow and change.

  • Sensitivity to working in a diverse user environment.

Physical Requirements

  • This position involves frequent use of computer keyboard and mouse.
  • This position involves occasionally lifting and moving loads weighing in excess of 25 pounds and requires bending, squatting, stretching and climbing small step stools when needed to retrieve books and shelve them.

Working Conditions

  • Located in a library office setting, there may be limited exposure to dust and dirt.

Commitment to Equity, Diversity, Inclusion, and Belonging

At the Harvard Library, our work is enriched by our diverse campus community. Our unique and wide-ranging abilities, experiences, and perspectives are integral to achieving Harvard University's mission of excellence in research, teaching, and learning for our patrons, our collections, and our workplace. We believe that an inclusive environment that cultivates and promotes understanding, respect, and collaboration across our diverse workforce enables our success.

We encourage individuals with diverse backgrounds, experiences and abilities to apply to be a part of our community of over 700 staff members. Our work with faculty, students and researchers to explore answers to intellectual questions, enduring and new, and to seek solutions to the world's most consequential problems, requires that we not only reflect, but also champion our diverse society.

A global leader, the Harvard Library is a pre-eminent research library that acquires, disseminates, and preserves knowledge. Harvard's Library holdings range from traditional print collections to rapidly expanding inventories of digital resources. It is the work of the Harvard Library to provide the University's faculty, students, and researchers-now and in the future-with comprehensive access over time to all of these materials.

Learn more about our contributions to the academic enterprise by visiting us at and about the Harvard University community at .

The Harvard Library is a proud member of the ACRL Diversity Alliance.

Job Function

Sub Unit

USA - MA - Cambridge

Access Services

Time Status

55 - Hvd Union Cler & Tech Workers

Pre-Employment Screening
Criminal, Education, Identity

Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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Full/Part Time

Full Time



Salary Range

$46,166.00 - $50,000.00  / year

Closing Date


How to Apply

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2022-11-16 |  Quick link to this job