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Information Services Librarian - Full Time, Stevens Memorial Library (North Andover)

Full-time with Excellent Benefits*
2 nights per week year-round and
2 weekends per month from
September to May

Salary Range: $22.23 (S-10) to $24.28 (S-12) per hour**

*Benefits include health, dental, group and optional life insurance, paid time
off, flexible spending account, and other benefits

**The salary range is based on candidate’s qualifications and is subject to the Collective
Bargaining Agreement between the Town of North Andover and AFSCME Local 2978
Professional Librarians

• Performs various tasks requiring a broad knowledge of professional literature,
bibliographic resources, and principles of information delivery and services.
• Uses reference interviewing skills and readers’ advisory knowledge to effectively support
patrons’ needs.
• Works regular shifts at the reference desk, responding to questions from patrons in
person, via email, or the telephone, using a wide range of resources: print, electronic,
microfilm, etc.
• Oversees daily operation and provides instruction in the use of the Library’s public
devices, e.g., computers, printer, and photocopier.
Answers questions about electronic devices such as e-readers, tablets, phones, etc. and
provides instruction in digital resources such as e-books, downloadable materials,
streaming content, etc.
• Promotes use of Library’s e-materials and provides instruction in the Library and other
venues as appropriate, such as Town departments and organizations, schools, parent
organizations, Council on Aging.
• Works with a variety of electronic equipment, such as scanners, copiers, digital cameras,
projectors, laptops, tablets, smart phones, e-readers. Functions as the Library’s 1st level
troubleshooter, answering questions about its electronic resources and technology.
Diagnoses problems; resolves or escalates issue to next tier as appropriate.
• Provides excellent customer service to the public. Interprets library services and policies
to patrons in a clear, consistent and courteous manner.
• Actively participates in staff development and training opportunities when appropriate
and embraces opportunities to learn in a changing environment.
• Works at any library location as needed. Assists with Library programs as needed.

• Performs related duties as assigned:
• May develop and conduct e-materials training programs for Library staff and patrons.
May assist in maintenance of e-materials documentation. Keeps other staff informed on
e-materials and technology issues.
• May assist in overseeing Library's online database licenses, subscriptions and other
electronic services and may on occasion work with the associated vendors. Supports
online connectivity to e-materials through Library website, etc. May compile usage
reports and statistics.
• May assist in maintenance and use of, and developing the Library's website, including its
content and design (updating calendar, blog, etc.). May assist in maintenance and use of,
and developing the Library's presence on other social media, such as Facebook, Twitter,
etc. May assist in the design and production of other Library e-publications, newsletters,
publicity, etc.
• May assist a Collection Manager with the Collection Development process (review,
selection, weeding of materials: books, magazines, DVDs, etc.).
• Keeps abreast of technology developments such as changing formats for the delivery of
information and their potential impact on library service. May evaluate possible e-materials,
equipment, and software that support the Library's mission and operation and
recommend to the Library management team. May provide input to the Library Director
on technology-related budget items.

Works under the general direction of the Library Director and Assistant Library Director.

May oversee staff or volunteers. May serve as Librarian of the Shift on evenings or weekends.  


Master’s in Library Science (MLS)/Master’s in Library and Information Science (MLIS) from an
American Library Association (ALA) accredited library school, or an equivalent Master’s
degree, or a Bachelor’s degree with 12 or more credits towards the MLS/MLIS degree are
desirable. Consideration will also be given to candidates who have 1-3 years of public library
experience and are enrolled in a graduate level library degree program within 6 months of hire.
MA Board of Library Commissioners Certificate is desirable.

Knowledge of:
• A wide variety of software including Microsoft Office, Google Applications, WordPress,
LibGuides, Sirsi Dynix Symphony, FaceBook, Twitter, Instagram helpful.
• Demonstrated knowledge of search techniques using print and electronic resources and
ability to instruct others in their use.

Ability to:
• Create positive working relationships and collaborate successfully with co-workers; ability to
communicate effectively verbally and in writing.
• Maintain a high degree of flexibility and ability to multi-task and frequently change focus in
order to meet the varying needs of library users and the dynamic needs of public library

• Strong general computer skills, including software (email, office applications such as word
processing, spreadsheets, and presentations), social media and web development resources,
hardware and networking (PC troubleshooting, basic network administration). Experience
using a library automated system.
• Strong analytical, organizational, time and project management skills.
• Proficiency in current and emerging trends in library technologies (equipment and their

The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
Performs duties under typical library conditions. Position requires frequent physical effort, such
as carrying books (20-30 pounds), pushing book carts (up to 150 pounds), bending, stretching,
grasping, etc., to retrieve library materials. Able to view computer screens for extended time
periods and able to operate computers, telephones, photocopiers, printers and other office
The above statements are intended to describe the general nature and level of work being
performed by people assigned to do this job. The above is not intended to be an exhaustive list of
all responsibilities and duties required. The omission of specific statements of duties does not
exclude them from the position if the work is similar, related, or a logical assignment to the

Full/Part Time

Full Time



Salary Range

$22.23 - $24.28  / hour

Salary Notes

*Salary range is based on candidate’s qualifications & subject to the terms of the AFSCME Local 2978 Prof. Librarians CBA

Closing Date

March 14, 2023

How to Apply

Selections shall be made on the basis of qualifications, ability, and dependability. Formal
application, rating of education and experience, oral interview, reference check, and job
related tests may be required.
The job description does not constitute an employment agreement between the employer and
employee and is subject to change by the employer as the needs of the employer and
requirements of the job change. 

All applicants are required to submit a completed Town of North Andover employment
application along with a cover letter and resume by e-mail to:,
or by mail or hand delivery to Human Resources Department, Town of North Andover, 120
Main Street, North Andover, MA 01845. The employment application may be obtained on
the Town’s website here, or by visiting the Human Resources Department, or by calling
(978) 688-9526. Resumes may be attached to the employment application but may not
serve as a substitute for completing the required employment application.

Successful candidate will be required to undergo CORI screening.

All completed application materials must be received by the
Town’s Human Resources Department no later than Tuesday, March 14, 2023

Successful candidate will be required to undergo CORI screening.

Applications will be reviewed on an ongoing basis and the most highly qualified candidates
will be invited to one or more interviews. Applicants will be notified of their standing in the
process as soon as a decision has been made regarding their individual application.
Individuals who need accommodations in order to participate in this process should contact
the Human Resources Department at (978) 688-9526.

Questions regarding this hiring process should be addressed to:

Human Resources Department
Town of North Andover
120 Main Street
North Andover, MA 01845
(978) 688-9526


2023-03-02 |  Quick link to this job