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Reference/Technology Assistant, Medfield Public Library (Medfield)

Be a part of our friendly team in a supportive community that loves its library! Medfield is a suburb of Boston and the library is located in the heart of a thriving and active downtown.

We’re seeking a friendly, patient, service-oriented self-starter. We're looking for someone who cares about accuracy, is enthusiastic about technology, and has excellent communication skills.  Customer service experience is highly valued.

Responsibilities will mainly focus on reference desk coverage and technology troubleshooting for patrons and staff in all library departments. Reference desk hours will include helping patrons with computer basics, printing, copying, faxing, and, of course, finding books, as well as helping to maintain the library’s busy Makerspace. In-house technology help includes set up and maintenance of staff computers and troubleshooting circulation equipment such as self-checkout and receipt printers.  

This opening is for a 15 hour/week position and will require Thursday evenings and some Sunday afternoons.  The start date will be the week of August 14th, 2023.  


Enjoys working with the public and possesses the skills to interact courteously, professionally, and effectively with children, teens, and adults.

Demonstrated knowledge of computers, including Windows, Google Workspace, spreadsheets, and email; ability to do basic online research; ability to express ideas clearly and concisely, orally and in writing; ability to multitask. Must maintain confidentiality of sensitive information, demonstrate flexibility in a dynamic environment, and be at ease with interruptions.  

Passionate about technology! Curious about and eager to learn new technologies and excited about finding innovative ways to assist tech-hesitant patrons and teach those who want to learn.  Depending on skills and experience, there are opportunities to run adult technology programs or other programs based on your personal interests.

Graduate students urged to apply. 

Full/Part Time

Part Time




$22.24  / hour

Salary Notes

Salary in annual step increments beginning at $22.24/hour

Closing Date


How to Apply

Applicants should submit a cover letter and resume to Erica Cote, Teen & Reference Librarian, at


2023-05-16 |  Quick link to this job