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Library Associate, Borrower Services (L431-727), Cambridge Public Library (Cambridge)

Posting Date: 5/23/23
Civil Service Type: None
Number of Hours Per Week: 37.5
Additional Work Hours Information:
Job Code: L431-727 (ID#268)
Sequence #: 727
Union Affiliation: CPLSA, MSLA, Local 4928
Location: Main Library

Reports to: Manager of Borrower Services


Under minimal supervision, provide outstanding customer service to diverse patrons of all ages and perform circulation, readers’ advisory, administrative and other duties in all areas of the library. Responsible for training and overseeing the daily workflow of department page and MSYEP staff.

Deliver exceptional and engaging service to the public.
Perform circulation and patron account management duties.
Coordinate daily tasks of unit, supervise library pages, mentor and train other staff, and contribute to Library’s social media.
Perform administrative and organizational tasks such as compiling statistics, generating reports and ordering supplies.
Maintain orderliness and neatness in the library. Process deliveries; merchandize and shelve materials.
Communicate and apply library policies and procedures; address and resolve patron issues.
Monitor public areas of library.
Assist patrons in locating books and information and in using a wide range of technologies (e.g., computers, laptops, e-readers, tablets, scanners, emerging STEAM technologies, Wi-Fi hotspots), including basic troubleshooting and maintenance.
Promote library services and may participate in outreach and programming activities, including setting up and operating audiovisual and STEAM equipment.
Participate in trainings and workgroups for planning and implementing projects, programs and initiatives.
Other duties as required for the good of the Library.


Monday 8:30-5  
Tuesday 8:30-5 (off Tuesday for Saturday)  
Wednesday 8:30-5  
Thursday 12:30-9  
Friday 8:30-5  
Every 3rd Saturday (Rotation 1) 8:30-5  



Bachelor’s degree from a recognized college or university is required.
Experience working in public libraries or other community settings is highly desirable.
Fluency in a language in addition to English is desirable.
In exceptional instances, specialized education, training and/or experience may be substituted for part or all of the required elements.


Knowledge and understanding of the Library’s mission, vision, values and strategic priorities.
Commitment to doing all work through a lens of diversity, equity, inclusion and anti-racism.
Strong customer service skills and commitment to public service.
Ability to work with a diverse population in an urban setting.
Effective communication, interpersonal skills and a positive attitude.
Sound judgment and problem-solving skills, including ability to handle unexpected situations.
Strong teamwork skills, including flexibility to fill in during scheduling emergencies and vacation periods.
Knowledge of urban public library concepts and techniques, literature and media, digital resources, and current technology.
Ability to operate library computers, equipment, software and systems.
Knowledge of principles, materials and current issues related to serving the public; ability to apply knowledge to programs and services.
WORK ENVIRONMENT: Work in assigned area, including office areas, training rooms and library locations, as needed. Normal office exposure to noise, stress and interruptions.

PHYSICAL DEMANDS:  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Ability to operate standard office equipment; transport carts of materials which can weigh more than 100 pounds across a level floor or on a ramp; carry baskets of materials weighing up to 30 pounds; pay attention to details and concentrate on tasks despite frequent interruptions and moderate noise levels; communicate effectively and exchange accurate information with coworkers and members of the public; read and organize written material; place library materials on shelves or carts which can be located at floor level or overhead 

Full/Part Time

Full Time



Salary Range

$29.49 - $32.56  / hour

Salary Notes

In 5 steps

Closing Date

How to Apply

Apply through the City of Cambridge portal here:


2023-05-24 |  Quick link to this job