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Substitute Library Technician, Paul Pratt Memorial Library (Cohasset)
Join our team of highly motivated and innovative professionals at the Paul Pratt Memorial Library in Cohasset, MA.
Position performs customer service functions for the library, including circulation and technical service work functions. Employee provides information and assistance to patrons, responding to customer inquiries, requests, and concerns. The position requires a thorough knowledge of library procedures, practices, and policies. Employees must exercise good judgment and initiative and work independently and as a team.
Workflow and Responsibilities
The functions and duties listed below reflect typical duties currently required for this position. However, evolving technology and library work functions result in a work environment that is constantly in flux. The employee is expected to adjust to changes and additions to the work function responsibilities required for the successful operation of the circulation department and library operation.
EXAMPLES OF WORK:
● Assists patrons at the circulation desk, checking materials in and out, registering new patrons for library cards and Internet access, issues library cards, and replaces lost cards assist with holds and renewals; prepare and send overdue notices;, and resolve overdue and lost materials issues.
● Maintain working knowledge of multiple computer software and databases required to exercise daily duties, including, but not limited to, Workflows, ILL, ComCat, Open Office, Microsoft Office, Google Drive, assorted reference databases, the Paul Pratt Memorial Library home page, and the Internet.
● Assist patrons in utilizing the above-mentioned services.
● Receive daily transit, including unpacking, checking in, shelving books on hold shelf, and calling patrons to alert them that their materials have arrived.
● Provide reference assistance and reader advisory to library patrons.
● Assists in the processing of materials for shelving.
● Assists with special projects.
● Print morning, noon, and evening holds list, pull requested items, and prepare them for transit to requesting libraries.
● Collect money for overdue fines, lost or damaged items, printing, sales of fundraising items for Friends, replacement of library cards, and occasional donations to the library.
● Answer telephone and assist patrons with holds, renewals, general reference, museum pass reservations, hours, program room, donations, directions, etc.
● Clean and repair damaged library media.
● Maintain copier and assist patrons with copying.
● Shelf reading assigned sections of library collection, shifting books, weeding, and blocking shelves for neatness.
● Monitor book drops.
This position functions on an on-call basis; however, we generally can schedule in advance. Availability evenings and weekends is required, with an emphasis on Sundays.
Qualifications
Excellent customer service skills, courtesy, tact, and diplomacy are required to interact with patrons and staff successfully.
High School diploma required; associate degree preferred. Knowledge of library principles and procedures and technology skills preferred.
Full/Part Time
Part Time
Education
NA
Salary
$19.53 / hourSalary Notes
Sunday hours will be at time and one half
Closing Date
How to Apply
Please send a letter of interest and resume to Library Director Meaghan James at mjames@ocln.org. Thank you.
Posted
2023-09-02 | Quick link to this job