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Information Services Associate, Regis College (Weston)


Under general direction of the Library Director, the Information Services Associate will serve as a resource for patrons, facilitate access to library services and programs, provide superior customer service and administer library policies.

Essential Functions:

• Provide excellent customer service to all Library patrons.
• Field a wide variety of patron questions and refer to appropriate library or campus service areas as needed.
• Assist in the operations of overall library services, including Circulation Desk and Reference Area; will assist library staff in the process of course reserves,   maintain ILS records, and process consortium requests.
• Support for the interlibrary Loan department including processing requests and helping resolve issues.
• Troubleshoot and assist patrons with use of computers, library copiers, scanners, microform printers, and other library equipment.
• Use online library systems to circulate library and reserve materials, register new patrons, update and maintain confidentiality of patron records.
• Sort and shelve library materials, search for missing items, shelf-read, do floor-pickups, shift stacks, and process library material when needed.
• Direct students including assigning tasks, training, payroll and resolving schedule issues when needed.
• Open and close the library, when needed.
• Other duties as assigned.

Supervisory Responsibility:

• Supervise Library student employees under the direction of the Director, in accordance with Regis policies and applicable laws.



• Bachelor's degree required.
• Minimum of one year of experience in a Library or enrolled in library degree program.
• Circulation experience preferred.
• Customer service experience required. This is an in-person, front facing circulation position.
• Excellent verbal and written communication skills. Graphic design and/or display experience preferred.
• Ability to work independently as well as collegially in a team environment and within a diverse community; prior supervisory experience and training skills   preferred.
• Proven ability to perform multiple tasks with frequent interruptions; detailed orientated.

Working Conditions/Physical Demands:

• Normal office environment, however, the circulation desk shares the Tegan Learning Commons lobby with a Dunkins’ counter that may raise noise levels   or odors during busy periods.
• Regular interruptions to assist library patrons. Ability to lift up to 45 pounds.
• May spend extended periods at terminal or on telephone requiring eye-hand coordination and finger dexterity.
• May be required to walk, stand, bend, reach, and lift books and materials.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.

Protecting the Regis Community

All faculty, staff, and students who live, learn, and work on Regis College’s Weston MA campus are strongly encouraged to be vaccinated for COVID-19. COVID-19 immunization is required for faculty, staff, and students who learn and work in the Regis College Dental Center and Autism Center, consistent with federal mandates. For further information, please review Regis College’s health and safety protocols.

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.

In employment, as in education, Regis College is committed to equal opportunity and affirmative action. Regis does not discriminate on the basis of race, color, age, religion, creed, sex, gender identity or expression, sexual orientation, ethnic or national origin, ancestry, citizenship, marital or parental status, physical or mental disability, genetic information, pregnancy, veterans status, membership in uniformed services or any other protected status.

Full/Part Time

Full Time




$20.00  / hour

Closing Date

How to Apply

If interest, please apply HERE.


2023-10-30 |  Quick link to this job