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Teen Assistant I, Waltham Public Library (Waltham)

The Waltham Public Library is looking for an enthusiastic individual with diverse interests who can relate to an exciting group of urban 12-18 year olds with humility, patience and humor. You can empower them to pursue their needs and interests. You can cultivate positivity and inclusion without silencing expression. You’re comfortable in controlled chaos. You can wrangle without power-tripping. You can work at the pace of 21st century technology but slow down to be present when someone needs a friendly ear. Or—if you’re not quite there yet—you’re excited to figure it out. We're looking for someone who is self-motivated, cares about accuracy, and can handle stressful situations with grace. Customer service experience is highly valued.

Duties include: Building relationships with our teen population and their families. Supervising the Teen Room. Helping youth and families locate materials and information. Maintaining user accounts. Checking items in and out. Developing and maintaining the collection. Developing teen programming. Pursuing outreach opportunities. Contributing to our Teen Room social media accounts. Performing other duties at the discretion of supervisors. Beyond that, we’re looking for someone unique and dynamic that can bring something new to the WPL!

35 hours per week: Weekly schedule to include a minimum of one evening/week, plus a minimum of one Saturday and one Sunday per month, year-round.


Bachelor’s Degree and at least one year experience working with staff and public in a tactful and courteous manner.  Enthusiasm for working with teenagers and their families. Excellent computer and problem solving skills along with an active interest in new technologies, social media and media resources suitable for 12-18 year olds. Superior customer service skills. Ability to perform detailed work accurately and efficiently with a minimum of supervision. Strong oral and written communication skills. Ability to: perform under pressure, manage crowds and improvise. The employee must occasionally lift and/or move up to 30 pounds. Must pass a pre-employment physical with drug and alcohol screening, a Criminal Offenders Record Information (CORI) and a background check. Full description available at the Human Resources Department. The selected candidate will be required to submit three written and signed letters of reference within one week of accepting a conditional offer. Letters may not be dated older than two years. Emails are acceptable provided they come directly from the author’s email.

Preferred qualifications: Fluency in Spanish, Haitian Creole, French, or Luganda. Familiarity with III Sierra software. Experience with marketing, outreach, or fundraising. Personality and charisma. A passion: the arts, social justice, digital media technologies, video games—any expertise that helps you connect with the interests of our teens. Familiarity with III Sierra software, Microsoft Office and Google workspace.

Full/Part Time

Full Time




$64,276.00  / year

Salary Notes

excellent health and retirement benefits

Closing Date


How to Apply

Qualified candidates should submit, preferably in one complete pdf file:

·                  Completed City of Waltham employment application. Please refer to Req#2025-04. 

           ( )

·                  Resume

·                  Letter of interest to: 

Mary Gullotti

Human Resources Department, 119 School Street, Waltham, MA 02451  /  781-314-3356

Equal Employment Opportunity / Affirmative Action Employer                      

Req#2025-04      Posted 7/3/2024


2024-07-03 |  Quick link to this job