Job Details

Library Assistant - Marketing, Gladys E. Kelly Public Library (Webster)

Statement of Duties:
Circulation Desk duties include greeting Library users and performing all Circulation Desk activities, answering phone calls, assisting patrons with Library
resources and technology, and answering directional and other basic reference questions.
This position also uses Canva to create flyers and promotional material for Library and Friends’ events. This position is responsible for posting regularly to
the Library’s social media accounts. Marketing efforts take up about half of all working hours, and are to be completed during scheduled shifts. This is a part-time, non-benefited position with a maximum of 19 hours per week; working days are to be determined.

Supervision:
Works under broad supervision using established procedures and instruction from the Director and Assistant Director. Regularly works on the Circulation Desk and may perform assigned tasks under supervision of Assistant Director. May work other service desks as needed. Occasionally, may work unsupervised and be expected to solve problems and serve library users independently. Refers any issues and problems to the Assistant Director and/or Director.

Job Environment:

• Work is performed collaboratively as part of an energetic and creative team.
• Circulation Desk duties are performed in a public service area that is usually very active with frequent interruptions.

• The incumbent has frequent contact with the public for the purpose of answering questions at the Circulation Desk, and via telephone and email.
• Daily work is performed with computers, printers, fax machine, copiers, telephone, and other standard office equipment.
• This is a public-facing position and requires appropriate business-casual attire.

Essential Functions:

Marketing:

• Uses Canva to create flyers, pamphlets, handouts, and digital marketing.
• Posts to the Library’s social media accounts regularly.

Circulation:

• Uses Library automated circulation system to circulate materials to library users including checking materials in and out, processing reserves/holds,
registering borrowers, and collecting fees.
• Serves all library users at a public services desk and answers basic reference questions, or refers patrons to staff who is able to assist them.
• Processes book deliveries, holds, and fulfills paging list requests as needed.
• Creates and maintains confidential patron records.
• Deals tactfully and courteously with public.
• Maintains confidentiality of library users’ records.
• Assists the public in the use of technology, with ability to perform basic troubleshooting.
• Assists with opening and closing procedures as needed.
• Performs other related duties as required.

Knowledge, Skills, and Abilities:

• Must enjoy working with the public and thrive on creating healthy interpersonal connections.
• Must have the ability to work well in a team environment with excellent communication skills.
• Ability to make minor decisions in accordance with library policies and procedures.
• Previous Library user experience and experience with our network catalog preferred.
• Proven public service skills and ability and desire to work effectively with patrons of diverse backgrounds with a wide variety of needs and abilities.

Qualifications

Recommended Minimum Qualifications:

Education and Experience:

• Minimum High School Diploma or GED equivalency.
• Excellent internet and computer skills.
• Proficiency and comfort using a computer and office equipment. (scanners, printers, etc.)
• Previous Library experience preferred.
• Bilingual abilities a plus.
• Experience working with diverse, multicultural populations.
• Ability to perform multiple tasks and responsibilities within established timeframes.

Full/Part Time

Part Time

Education

NA

Salary

$21.00  / hour

Closing Date

How to Apply

Please send a cover letter and resume to Library Director, Sondra Murphy, at smurphy@cwmars.org

Posted

2024-08-27 |  Quick link to this job