Job Details

Senior Library Clerk, Agawam Public Library (Agawam)

ESSENTIAL FUNCTIONS:
 

Performs extensive public contact work of considerable technicality.
Answers complex and varied Circulation Desk requests, inquiries, and initial complaints by phone and in person; refers reference and specialized professional inquiries to Librarians and their Associates as needed.
Circulates materials with the computerized Central/Western Massachusetts Automated Resource Sharing System (C/W MARS) with a wide variety of various procedures and functions of charge, discharge, inquiry, and other computerized operations via a computer terminal.
Keeps abreast of new computerized C/W MARS software upgrades by reading regular newsletters and other sources, and attending informational meetings.
Inspects returned print and non-print items and notifies patrons of damage, partial or full losses and charges patrons accordingly; may perform necessary cleaning and basic repairs, and notifies Librarians of need for replacement;
Assists the public in completing applications, registrations, renewals, statements, and forms and is responsible for verification of proper I.D. and the recording of correct information on forms and in the C/W MARS database.
Makes computations of considerable complexity by the computerized C/W MARS system (or by hand if the system is down or overwhelmed) to compute fees.
Performs temporary or full conversion of materials to C/W MARS machine readable format via a computerized system and deletes items as necessary.
Empties library book drops daily to discharge items returned and reconciles patron records.
Sorts all returned items by general age order and category and arranges on shelves or trucks in the work room.
Places and resolves reserve holds in C/W MARS; notifies patrons of reserves; watches for and separates reserved items, and retrieves for patrons as required.
Straightens and cleans public and staff areas and notifies the Chief Librarian of maintenance and cleaning problems. 
Retrieves magazines for patrons downstairs in the stacks as needed.
Assists with library supervision by observing the lobby and other areas to keep vandalism to a minimum. 
Performs related library and clerical tasks as required.

Qualifications

REQUIRED KNOWLEDGE, ABILITY AND SKILL:
 

A minimum of three years experience in responsible clerical and public service work, preferably including library and computer experience or the equivalent combination of previous experience in related fields which gives that person the following: considerable knowledge of office practices, procedures, equipment (including computer and audiovisual equipment), terminology; departmental programs, functions, policies; business English, spelling and commercial arithmetic; the ability to perform neat, detail-oriented and accurate work; to operate computers and to demonstrate mechanical aptitude; to interpret department rules, regulations, and laws to the general public; to establish and maintain effective working relationships with co-workers and to deal with the public with tact and courtesy; to make independent responsible decisions; to maintain clerical records of complexity and prepare reports therefrom, and to follow instructions; thoroughness and dependability required.

Full/Part Time

Part Time

Education

NA

Salary Range

$21.38 - $26.24  / hour

Closing Date

Until filled

How to Apply

Further inquiries concerning this salary should be directed to the Personnel Director. Applications will be accepted until the position is filled. An application form can be found here.

All applicants for positions may obtain details about open positions from the Personnel Office at 413-786-0400.

Posted

2025-06-11 |  Quick link to this job