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Circulation & Outreach Librarian (Full-Time, 30 hours/week), Wilton Public & Gregg Free Library (Wilton, NH)
The Circulation & Outreach Librarian is responsible for providing consistent, high-quality public service at the circulation desk while carrying out adult programming, outreach, communications, and daily library operations. Because circulation staff are often the first point of contact for patrons, this position plays a critical role in creating a welcoming, respectful, and supportive experience for all members of the community.
The position requires familiarity with all facets of circulation processes and public service procedures, including customer service, workflow consistency, data accuracy, and patron privacy. The Circulation & Outreach Librarian works closely with the Library Director to support daily circulation operations, assist with scheduling and coverage, and carry out adult programming, outreach, and public communications with approval of the Library Director. Flexibility, initiative, strong communication skills, and a commitment to public service are essential.
Essential Duties and Responsibilities
Circulation & Public Service
Provide regular coverage at the circulation desk
Greet patrons in a courteous, professional, and welcoming manner
Perform circulation functions including check-in/check-out of materials, holds, renewals, and patron account assistance
Respond to incoming phone inquiries in a professional and courteous manner
Provide information to patrons regarding Library services, programs, hours, and policies
Assist patrons with library services, policies, and basic technology questions
Protect patron confidentiality and privacy at all times
Support consistent application of Library policies and procedures
Scheduling & Operational Coordination
Assist the Library Director with circulation desk scheduling and daily coverage needs
Help coordinate schedule adjustments and substitutions as needed
Communicate service issues, operational concerns, or workflow challenges to the Library Director
Assist with onboarding and training of circulation staff as assigned
Adult Programming
Plan, schedule, and coordinate adult programs in collaboration with the Library Director
Provide logistical support for adult programs, including room setup, breakdown, and staff presence
Promote adult programs and events through approved communication channels
Track attendance and assist with gathering feedback
Outreach, Marketing & Communications
All outreach, marketing, and communications activities are carried out with approval of the Library Director.
Update and maintain Library website content
Create and distribute Library communications, including newsletters and social media content (Instagram, Facebook, and the Library website)
Promote Library programs, services, and events through approved communication channels
Prepare, update, and post posters, signage, and flyers throughout the Library
Update the exterior front sign
Create and maintain displays highlighting new books and featured Library materials
Coordinate Rotunda art displays and related signage
Administrative & General Duties
Assist with collection and reporting of circulation, program, and outreach statistics
Help maintain a clean, organized, and welcoming public service environment
Communicate regularly with the Library Director regarding priorities and responsibilities
Perform other related public service, outreach, and communication duties as assigned to support Library operations
Qualifications
High school diploma or equivalent- Library Degree Prefered
Experience in a public library, customer service, or community-facing role
Strong interpersonal, communication, and organizational skills
Ability to work independently and collaboratively
Comfort using computers, library systems, and office technology
Full/Part Time
Full Time
Education
NA
Salary Range
$22.00 - $25.00 / hourClosing Date
How to Apply
To apply, please submit your resume, a brief cover letter, and three professional references to Arefe Koushki, Library Director, at arefek@wiltonlibrarynh.org
Posted
2026-01-14 | Quick link to this job