Job Details

Information Services Associate, Regis College Library

Position Title:  ­­­­­­­­­­­­­­­­ Information Services Associate                   

Department:    Library

Reports To:     Director of the Library                                   

Date:   November 29, 2017

GENERAL SUMMARY:

Under general direction of the Library Director, the Information Services Associate is responsible for assisting library patrons and the library staff in a variety of tasks.  He/she will serve as a resource for patrons, facilitating access to library services and programs.  The Information Services Associate will provide superior customer service, enforce library policies, resolve problems, and handle complaints accordingly. S/he will provide student employment training, create student employment schedules, and supervise student employees. In addition,

h/she will help library staff process Interlibrary loan requests, course reserves, maintain ILS records, and process consortium requests.

ESSENTIAL JOB FUNCTIONS:

·         Provides excellent customer service to all Library patrons.

·         In collaboration with the Director hires, schedules, trains and directs student workers

·         Handles a wide variety of patron questions; refers to appropriate library or campus service areas as needed.


·         Assists in the operations of overall library services, including Circulation Desk and Reference Area.

·         Troubleshoot and assist patrons with use of computers, library copiers, scanners, microform printers, and other library equipment.


·         Use online library systems to circulate library and reserve materials, register new patrons, update and maintain confidentiality of patron records.

·         Sort and shelve library materials, search for missing items, shelf-read, do floor-pickups, shift stacks, and process library material.

·         Serve as a back-up at the Reference Desk, when needed.

·         Contributes to development of documentation and training materials

·         Open and close the library, when needed.

(Information Services Associate),

Page Two

·         Other duties as assigned.

SKILLS/EXPERIENCE/TRAINING REQUIRED:
 

Bachelor's degree required


Minimum of one year of experience in a Library or enrolled in library degree program.


Customer service experience required.

Excellent verbal and written communication skills.


Ability to work independently as well as collegially in a team environment and within a diverse community.


Ability to pay attention to detail, and perform multiple tasks with frequent interruptions.


PREFERRED QUALIFICATIONS:

Circulation experience.


Supervisory experience and training skills desirable.

SUPERVISORY RESPONSIBILITY:

Supervises Library student employees under the direction of the Director. Carries out supervisory responsibilities in accordance with Regis policies and applicable laws. Responsible for student worker payroll verification and submittal. Responsibilities include training as needed.

WORKING CONDITIONS/PHYSICAL DEMANDS:

Normal office environment, not subject to extremes in noise, odors, etc.

Regular interruptions to assist library patrons. Ability to lift up to 35 pounds.

May spend extended periods at terminal or on telephone requiring eye-hand coordination and finger dexterity.

May be required to walk, stand, bend, reach, and lift books and materials.

APPLICATION MATERIALS:

To apply send a resume, cover letter and three professional references to: library@regiscollege.edu.

In employment as in education, Regis College is committed to equal opportunity and affirmative action.

Qualifications


PREFERRED QUALIFICATIONS:


Circulation experience.


Supervisory experience and training skills desirable.

Full/Part Time

Full Time

Education

BA/BS

Salary

Closing Date

07/31/2018

How to Apply

APPLICATION MATERIALS:

To apply send a resume, cover letter and three professional references to: library@regiscollege.edu.

Posted

2017-12-14

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