Job Details

Resource Sharing Specialist for Borrow Direct, Harvard University / Harvard Library

Access Services supports the Harvard Library mission by delivering a high standard of service; cultivating a welcoming environment that is supportive of academic research and inquiry; stewarding the university collection; and connecting the academic community to the vast array of library resources.  We support the teaching and scholarly mission of the University through collaborative partnerships with the community of students, scholars and professionals at Harvard and beyond.
 
Access Services staff members are expected to provide services at the highest level of patron satisfaction while utilizing best practices to meet patron needs. Additionally, Access Services staff members are committed to delivering high-quality customer service and timely access to collections; maintaining the integrity and security of library resources and materials; and accommodating user needs in accordance with the priorities and objectives of the Harvard Library.

Reporting to the Resource Sharing Manager, this position is responsible for borrowing materials on behalf of Harvard patrons and providing access to Harvard Library collections for the use by other libraries and individuals worldwide in an efficient, timely and cost effective manner through the use of resource sharing tools and best practices, and assists with the day-to-day operations of the Borrow Direct operation within the Resource Sharing unit. 

Duties & Responsibilities

Resource Sharing:

Assists with the hiring, training, scheduling, and assigning work to student assistants for Borrow Direct operations
Assists with Borrow Direct operations for the lending, borrowing, and pulling of materials to participating libraries
Serve as primary contact for correspondence between Harvard and all Borrow Direct partner libraries
Provides high level of customer service to patrons and Borrow Direct partner libraries including troubleshooting, answering all billing inquiries, following up on Borrow Direct items that have been claimed returned, consulting with the Library Billing office as appropriate
Edits, creates and maintains web forms and web pages for Resource Sharing workflows
Processes resource sharing requests placed by Harvard patrons to be loaned or scanned from lending libraries.
Explains resource sharing policies to patrons.
Uses a variety of tools, including database, spreadsheet, presentation, and reporting applications, to gather data and prepare reports as directed by Resource Sharing Manager.
Uses various electronic or manual methods to verify citations and locate difficult items.
Interprets resource sharing borrowing policies and procedures.
Oversees the processing of materials for Harvard patrons.
Creates updates and maintains borrowing requests in resource sharing software.
Creates and updates library records in the circulation subsystem (currently Aleph). Charges and renews materials in Aleph.
Actively participates in resource sharing initiatives university-wide.

Other responsibilities:

Participate in library-affiliated discussion
Collaborate with other library departments and units on projects and workflows
Participate in the development, interpretation, and implementation of policies and procedures
May be cross-trained to work in Access Services departments at other Harvard Libraries 
Contribute to the overall goal of the department as appropriate
Other projects and duties as assigned

Diversity Statement

At the Harvard Library, our work is enriched by our diverse campus community. Our unique and wide-ranging abilities, experiences, and perspectives are integral to achieving Harvard University’s mission of excellence in research, teaching, and learning for our patrons, our collections, and our workplace. We believe that an inclusive environment that cultivates and promotes understanding, respect, and collaboration across our diverse workforce enables our success.
 
We encourage individuals with diverse backgrounds, experiences and abilities to apply to be a part of our community of over 700 staff members.  Our work with faculty, students and researchers to explore answers to intellectual questions, enduring and new, and to seek solutions to the world’s most consequential problems, requires that we not only reflect, but also champion our diverse society.
 
A global leader, the Harvard Library is a pre-eminent research library that acquires, disseminates, and preserves knowledge. Harvard's Library holdings range from traditional print collections to rapidly expanding inventories of digital resources. It is the work of the Harvard Library to provide the University's faculty, students, and researchers—now and in the future—with comprehensive access over time to all of these materials.
 
Learn more about our contributions to the academic enterprise by visiting us at http://lib.harvard.edu/about-us and about the Harvard University community at http://hr.harvard.edu/why-harvard.
 
The Harvard Library is a proud member of the ACRL Diversity Alliance.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation or any other characteristic protected by law.

Qualifications

Basic Qualifications

Two plus years of library experience, preferably in an academic library
Strong public service orientation, with previous library or customer service experience required
Computer skills must include Microsoft Office Suite, especially Word and Excel

Additional Qualifications

College degree or college-level coursework preferred
Experience with a library management system, especially Ex Libris’ Aleph or Alma systems preferred. Experience with ILLIAD preferred.
Prior experience with hiring, training, scheduling, and the distribution of work with student or temporary staff preferred
Sensitivity to working in a diverse user environment with tact and discretion
Adaptable and able to adjust to changing workplace needs
Ability to prioritize multiple tasks and work productively in a team environment
 Demonstrated experience taking initiative and actively seeking out opportunities to improve services and help colleagues. Ability to work with diverse audiences from across the University and peer institutions.
Ability to solve problems effectively and exercise discerning judgment
Ability to prioritize multiple tasks and work productively in a team environment
Ability to perform repetitive work tasks with overall accuracy, effectiveness, and attention to detail and outstanding organizational skills required
Must be energetic, flexible, and team oriented.
Demonstrated aptitude for problem solving and performing neat, detailed, accurate work required and experience with productivity tools (i.e. Macro Express)
 

​Demonstrated experience showing attention to detail and excellent organizational skills

Ability to effectively solve problems
Exercise good judgment with the ability to make sound decisions and follow them through

Full/Part Time

Full Time

Salary

Closing Date

How to Apply

https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&partnerID=25240&siteID=5341&AReq=44635BR#jobDetails=1351505_5341

Posted

2018-02-09

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