Job Details

Access Services and Interlibrary Loan Assistant, Wheaton College (MA) (Norton)

The Access Services and Interlibrary Loan Assistant is responsible for providing a range of library public services. Serves as a main contact for library patrons seeking help, general information, and resources. Directly interacts with students, faculty, and staff about use of library materials, circulation services, course reserves services, interlibrary loan and use of special library equipment and facilities. Interprets and communicates library policies and procedures; assists with supervision and training of student employees. Responsible for stacks maintenance, including the shelving of library materials, shelf reading, and shifting projects. As the primary staff person responsible for ILL, obtains and delivers research materials not held by Wheaton College to patrons and supplies items held by the Wheaton library to other libraries around the world. Requires adapting to technology changes and developing expertise with specialized software applications and worldwide library network services, including the need to exercise independent judgement over mechanisms and workflows for efficient and cost effective borrowing and lending of material.


Minimum Qualifications

Bachelor’s degree and minimum of one to three years’ experience with library circulation processes and public services, preferably in an academic library or equivalent combination of education and experience is required.

Strong commitment to public services

Strong supervisory skills

Well-organized, with strong analytical and problem solving skills

Team orientation, flexibility, versatility, and ability to work both independently and collaboratively in a complex and changing public service environment

Strong oral, written, and interpersonal skills and the ability to interact effectively with students, faculty, and staff

Ability to juggle constantly changing demands at a busy public service point

Effective conflict resolution skills

Aptitude to become proficient with specialized digitization processes, software and equipment essential to departmental operations, e.g., scanners, editing of digital images, creation of PDF files

Intermediate experience with Microsoft Office and/or GSuite

Preferred Qualifications

Intermediate experience with interlibrary loan systems (Tipasa or ILLiad)

Full/Part Time

Full Time



Salary Range

$20.00 - $22.00  /  hour

Closing Date

How to Apply

For full position details and to apply, visit



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