Technical Support Specialist, CLAMS - Cape Libraries Automated Materials Sharing (Barnstable)
CLAMS seeks a full time (37.5 hours per week) Technical Support Specialist.
CLAMS (Cape Libraries Automated Materials Sharing) is a library consortium with a base in Hyannis, Massachusetts. CLAMS serves 35 member libraries with 38 locations on Cape Cod, Martha’s Vineyard and Nantucket. CLAMS uses KOHA open source as an ILS and Aspen Discovery.
General Summary
Provides technical and administrative assistance to the Systems Support Office, the CLAMS organization, and CLAMS member libraries. This position is under the general supervision of the Systems Manager, or, in their absence, reports to the Executive Director.
This position is intended as a remote, work from home opportunity, however, remote work at a coworking location may be possible. Internet access is required for remote work and all remote work must be done in Massachusetts. In person attendance at a co-working office in Hyannis will be required for onboarding, training, periodic team meetings and occasional work-related duties. Visits to our member libraries are periodically required.
Responsibilities:
● Assists member libraries in troubleshooting and resolving problems with the ILS, hardware, software, operating systems, networking/telecommunications, peripherals, etc. Responds to inquiries and provides information and technical support to library staff.
● Works with vendors to resolve telecommunications problems. Provides information and requests assistance.
● Assists in the administration of CLAMS’s Google Workspace, including account maintenance.
● Creates, runs, and distributes all standard monthly and yearly system statistical and other reports.
● Creates and maintains technical documents for staff and public websites.
● Assists with web services development and maintenance.
● Works with CLAMS Central Staff to support the ILS. Maintains ILS system parameters and codes.
● Performs special projects and other related duties as required, directed, or as the situation dictates.
● May train library staff in some ILS modules, e.g., Serials.
Qualifications
● Experience with Integrated Library Systems especially Koha
● A combination of excellent technology skills and communication skills:
o Knowledge of operating systems and programming languages necessary for assigned duties (Windows, Linux, MySQL, Postgres, Python, HTML, Javascript).
o Knowledge of Microsoft Office, EXCEL, Koha, Aspen, Content Management Systems, Google Workspace, email systems, social media management, video conferencing, and other software necessary for assigned duties.
o Knowledge of TCP/IP networking concepts.
● Team player with a focus on superior customer service.
● Patience, tact, discretion and ability to explain technical matters clearly, not always in technical terms, to all levels of staff.
● Ability to communicate clearly, both orally and in writing, and to collaborate with individuals and groups.
● Ability to participate in collaborative problem solving required.
● Familiarity with issues of library consortia.
Other Requirements:
● Requires a strong home internet connection and familiarity with digital platforms – Video conference/meetings, e.g., Google Meet, Zoom, and virtual collaborative tools, e.g., Google sheets, Google Docs, Gmail.
● In-person attendance at the co-working office when directed.
● In-person visits to member libraries when required.
● Valid driver’s license. Travel is sometimes required. Use of reliable insured vehicle when needed.
● Work week, M-F. Some non-standard office hours will occasionally be required.
Deadline: Position is open until filled. Priority is given to applications received by 8/9/24
Associate's degree with strong, proven technical skills will be considered. One to three years of increasingly responsible related experience in computer/information systems in a library setting.
Full/Part Time
Full Time
Education
BA/BS
Salary Range
$55,111.00 - $69,813.00 / year
Salary Notes
Salary increases are in 9 steps annually. The starting step is commensurate with qualifications and experience.
Closing Date
Position is open until filled. Priority given to applications received by 8/9/24
How to Apply
Submit a cover letter, resume, and contact information for three professional references, as a PDF attachment by email to jobs@clamsnet.org. Use the subject line: Technical Support Specialist. No phone calls please.
Posted
2024-07-19