Social Media Policy

The Massachusetts Board of Library Commissioners has launched new web based tools for outreach, education and information. These tools are not intended to replace the channels currently in place for press and constituent communication. Press inquiries should be directed to Celeste Bruno 617-725-1860 X208 Questions or complaints regarding agency services should also be directed to Celeste Bruno.

Please note, that Records Retention Law of the Commonwealth requires the MBLC to preserve records created or received by a state employee. Pursuant to this retention requirement, comments posted or messages received via an official state agency page on a third-party web-site (such as an official agency profile on a social network) will be treated as state governmental records and may be permanently archived.

Information that you submit voluntarily through social media sites associated with this agency where such information is publicly available, including your name, city or town, and the substance of anything that you post may be disseminated further by being posted online at this website or be publicly discussed by a member of the administration.

Facebook (

  • The MBLC's use of a Facebook page is intended as a means to provide announcements and updates on current events, programs, services or notices to any other users who elect to watch or follow our Facebook announcements.
  • The account is maintained and monitored by a combination of MBLC communications and technology staff and contracted agency.
  • Facebook is one of the many means we're using to connect residents with library services. We'll review and update Facebook as much as possible as we monitor and maintain many other channels of feedback, outreach and engagement including feedback from public meetings, email, letters, phone calls, and in-person visits.
  • Messages posted on the agency's Facebook Page may be public records and may also be publicly available. Because not everyone knows that we are on Facebook, we occasionally search for comments that talk about the MBLC or libraries but don't reference our account and let that user know about our account. We periodically perform these searches to enable us to more effectively listen to and engage with constituents.
  • The MBLC will not respond via Facebook to press inquiries, resident questions or complaints, or other individual constituent matters. Please contact Celeste Bruno at 617-725-1860 X208 or
  • Please review our Comment Terms in regards to posting made to Facebook pages.

Also note that this page is hosted by Facebook and is governed by Facebook's separate website policies, including its Privacy Policy and Terms of Service. These policies apply to your use of Facebook. For questions, please contact Celeste Bruno at 617-725-1860 X208.

MBLC Policy approval date: April 7, 2011
ITD approval date: September 22, 2011
Policy Expiration date: April 7, 2016

For More Information

Celeste Bruno, Communications Director
617-725-1860, x208
(in Massachusetts) 800-953-7403, x208

Matthew S. Perry, Outreach Coordinator
617-725-1860, x240
(in Massachusetts) 800-953-7403, x240