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Part-time Circulation Desk Assistant (Updated), Gladys E. Kelly Public Library (Webster)

Statement of Duties:  

This is a permanent, part-time, non-benefited position with a maximum of 19 hours per week. The work days for this position are Monday, Tuesday, Thursday, and Friday; Saturday hours will be expected in the Fall. Exact hours are to be determined.  

Circulation Desk duties include greeting Library users and performing all Circulation Desk activities, answering phone calls, assisting patrons with Library resources and technology, and answering directional and other basic reference questions. Duties also include assisting with collection development, processing, and maintenance. 

Essential Functions: 

Uses Library automated circulation system to circulate materials to library users including checking materials in and out, processing reserves/holds, registering borrowers, and collecting fees.
Serves all library users at all public service desks as needed, and answers basic reference questions, or refers patrons to staff who is able to assist them.
Processes book deliveries, holds, and fulfills paging list requests as needed.
Creates and maintains confidential patron records.
Participates in Collection Development and materials selection, in accordance with Library policy, as needed.
Assists in technical service duties such as processing material for Circulation as needed. 
Deals tactfully and courteously with public.
Maintains confidentiality of library users’ records.
Assists the public in the use of technology, with ability to perform basic troubleshooting.
Contributes to Library marketing, such as the newsletter, as needed.
Attends staff meetings, conferences, trainings, and workshops as required.
Assists with opening and closing procedures as needed.
Performs other related duties as required.

Job Environment: 

Work is performed collaboratively as part of a highly energetic and creative team.
Circulation Desk duties are performed in a public service area that is usually very active with frequent interruptions.
The incumbent has frequent contact with the public for the purpose of answering questions at the Circulation Desk, and via telephone and email.
Daily work is performed with computers, printers, fax machine, copiers, telephone, and other standard office equipment.
This is a public-facing position and requires appropriate business-casual attire and a customer service mindset.

Qualifications

Education and Experience:  

Minimum High School Diploma or GED equivalency.
Strong technology skills, including office equipment, are essential.
Proficiency and comfort using a computer and office equipment. (scanners, printers, etc.)
Previous Library user experience and experience with our network catalog a plus.
Bilingual abilities a plus.
Experience working with diverse, multicultural populations.
Ability to perform multiple tasks and responsibilities within established time frames.
 

Knowledge, Skills, and Abilities:  

Must enjoy working with the public and thrive on creating healthy interpersonal connections. 

Must have the ability to work well in a team environment with excellent communication skills.

Ability to make minor decisions in accordance with library policies and procedures.

Proven public service skills and ability and desire to work effectively with patrons of diverse backgrounds with a wide variety of needs and abilities.

Full/Part Time

Part Time

Education

NA

Salary

17.25/hour

Closing Date

Open Until Filled

How to Apply

Applicants should submit a cover letter and resume to Sondra Murphy, Library Director, at smurphy@cwmars.org. Rolling interviews will begin June 1st and will continue until a candidate is selected.

Posted

2021-05-18 |  Quick link to this job