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Library Assistant - Adult Services, Ayer Library (Ayer)

The Library Assistant-Adult Services (LA-AS) is responsible for maintaining high-quality frontline customer service at the Library’s various circulation desks, with a focus on Adult Services. The LA-AS also provides off-desk support for library operations in a variety of areas.

• Provides judgment-free circulation, reference, and reader’s advisory services to patrons of all ages.
• Responds to inquiries in person, by telephone, email, and social media.
• Offers direction, information, and instruction to patrons in the use of library resources and technology.
• Assists with other customer service tasks as needed.
• Depending upon the Library’s needs and selected applicant’s affinity, the LA-AS may be assigned responsibility for tasks involving but not limited to public programming, outreach to the community, the promotion of library events and services, maintenance of the library facility, etc.

This position requires:

• The ability to work effectively with members of the public and library colleagues from a variety of backgrounds amid frequent interruptions in a changing workplace. 
• Excellent communication skills.
• Creative problem-solving and the ability to learn and apply good judgment.
• Good humor, patience, perseverance, and the desire to contribute to a thriving public service-oriented team.
• A desire to learn new skills, refresh old ones, and to “pitch in” where there’s a need.
• Comfort troubleshooting problems with library technology.

The LA-AS reports to the Head of Adult Services. The LA-AS may also receive direction on a project-by-project basis from the Library Director, the Head of Youth Services, or the Librarian I-Adult Services.

The LA-AS may supervise the work of Library Clerks and/or volunteers.

15 hours per week including evenings, plus weekend rotation 


Minimum Education/Experience:

A high school diploma, GED, or the equivalent.  
2-4 years of customer service experience.

Preferred Education/Experience: 

An Associate’s or Bachelor’s Degree  
1-3 years of customer service experience in a library setting.

Full/Part Time

Part Time



Salary Range

$17.83 - $22.83  / hour

Closing Date

Priority deadline is May 19, 2023. The position will remain open until filled.

How to Apply

Email a cover letter and resume or CV to Luke Kirkland, Library Director, Priority will be given to applications received on or before May 19, 2023. The position is open until filled.


2023-05-02 |  Quick link to this job