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Head of Branch Experience, Framingham Public Library (Framingham)
As Head of the McAuliffe Branch, you will promote and provide outstanding customer service to Framingham's
vibrant, multicultural population. In this role, you will exemplify innovation, flexibility, collegiality, and a passion
for all aspects of library service, advancing Framingham’s mission as a premier resource for free inquiry, creative
enrichment, and lifelong learning.
Responsibilities Inlcude:
- Oversee all branch operations, including circulation, reference, and children’s services. Supervise
branch staff, ensuring a warm, welcoming environment for all library users.
- Actively participate as a member of the Library Leadership Team, contributing to strategic
planning and supporting best practices across library operations.
-Manage training, evaluation, and scheduling of branch staff, fostering a team-based, customerfocused experience. Encourage professional development and continuing education for staff.
-Work with other departments to maintain adaptive scheduling, promote teamwork, and
implement emerging technologies in service delivery.
-Act as the primary contact for patron concerns, respond flexibly to ensure accessibility for all
users, and provide assistance with library materials and digital resources.
- Oversee the branch’s collection, monitor budget allocations, and maintain a well-curated
selection of library materials.
-Represent McAuliffe Branch services in city and community engagements. Collaborate with the
Head of Community and Outreach Experience to develop adult programming and outreach
initiatives.
-Ensure a safe environment for staff and patrons, monitor building safety, and respond
appropriately to emergencies.
-Manage interlibrary transfers, collect statistics, prepare monthly reports, and participate in
library committees and professional development to stay informed of library innovations and
trends
Qualifications
-Education, Training, and Experience:
Master’s Degree in Library Science from an ALA-accredited institution.
Minimum of 3 years of library and supervisory experience, or equivalent education and
experience.
-Knowledge of:
Integrated Library Systems (ILS), such as Innovative Sierra.
Library procedures and best practices in supervision, database searching, and interlibrary loan.
-Ability to:
Lead with humor, tact, flexibility, and initiative.
Adapt, collaborate, and be motivated to drive branch goals forward.
Proficiency in Spanish or Portuguese is desirable.
-Skills:
Organizational, communication, and customer service.
Public speaking.
Time management.
Leadership and supervisory skills.
Familiarity with Microsoft Office, Google Suite, and emerging library technologies.
Full/Part Time
Full Time
Education
MLS/Masters
Salary Range
$70,405.40 - $96,104.84 / yearClosing Date
Open until filled
How to Apply
Link to Full Description
Posted
2024-12-06 | Quick link to this job