Job Details

Customer Services Associate II, Seekonk Public Library (Seekonk)

Are you a customer service rockstar with a passion for community and a knack for leadership?

Seekonk Public Library is looking for a dynamic and energetic candidate to lead our Customer Service/Circulation department!

We're a hub of activity, connecting our community with knowledge, resources, and a welcoming smile. We need a leader who can keep pace, inspire a team, and ensure every patron experience is exceptional.

If you love problem-solving, and are excited to make a tangible impact on our patrons' lives, then keep reading!

What you'll bring to the table:

Customer Service Excellence: You live and breathe outstanding service, going above and beyond to meet patron needs with enthusiasm and a positive attitude.
Leadership Prowess: You're a natural motivator, able to guide, mentor, and empower a team to achieve their full potential. Experience supervising or leading a team is a must!
Circulation Savvy: You're comfortable with library systems and procedures, able to manage circulation tasks efficiently and accurately.
Problem-Solving Power: You're a quick thinker, ready to tackle challenges with creativity and a calm demeanor.
Tech Fluency: You're comfortable with library software, online resources, and can assist patrons with a variety of tech-related questions.
Communication Champion: You communicate clearly, concisely, and effectively with both patrons and staff.
Flexibility & Adaptability: You're ready to jump in where needed, embracing new challenges and evolving library services.
A Passion for Public Libraries: You believe in the power of libraries to enrich lives and strengthen communities.
What you'll be doing:

Leading from the Front: You'll be a visible and active leader on the circulation desk, setting the pace and demonstrating exceptional service.
Team Empowerment: You'll train, schedule, and support a dedicated team of circulation staff, fostering a collaborative and positive work environment.
Problem Resolution Guru: You'll expertly handle escalated patron inquiries and resolve complex circulation issues with grace and efficiency.
Optimizing Operations: You'll contribute to the development and implementation of efficient circulation procedures and policies.
Creating a Welcoming Atmosphere: You'll play a key role in ensuring the library is a friendly, accessible, and inclusive space for everyone.
And so much more: Every day brings new opportunities to connect with our community and make a difference.
Why Join the Seekonk Public Library Team?

Work with a supportive and dedicated team.
Make a real impact on the lives of our patrons.
Be part of an engaging work environment  
Ready to unleash your energy and leadership skills? If you're a proactive and positive individual looking for a rewarding role, we want to hear from you

Qualifications

Must have a high school diploma or equivalent, and have three (3) or more years of experience working in a library customer services 

Full/Part Time

Full Time

Education

NA

Salary

$24.17  / hour

Salary Notes

Starting pay: $24.17 per hour, with scheduled increases.

Closing Date

July 8, 2025

How to Apply

This is a 35 hour per week position, working one night per week and alternate Saturdays.

This position is covered under a collective bargaining agreement between the Town and the Seekonk Public Library Employees Association, MLSA, AFT Massachusetts.

A complete job description can be found here.

To Apply: Please submit your resume and cover letter here.

Posted

2025-06-24 |  Quick link to this job