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Technology Services Customer Support Librarian, Merrimack Valley Library Consortium (North Andover)
Do You Have the Skills to Connect Libraries with Accessible Technology Solutions?
Do you enjoy learning about new technologies and figuring out efficient ways to use them? Are you skilled at troubleshooting issues and explaining technical concepts to others in clear, simple terms? If you’re excited about empowering libraries to succeed in a rapidly evolving profession, we want to hear from you!
The Merrimack Valley Library Consortium (MVLC) is a member-driven library network serving 36 public libraries in the Merrimack Valley region of Massachusetts. We are seeking an exceptional candidate for the Technology Services Customer Support Librarian (CSL) role. As part of our Technology Services team, you will deliver high-quality training, responsive Helpdesk support, and other services to MVLC libraries. You’ll also contribute to maintaining and improving the systems and technologies that libraries rely on every day.
What You’ll Do
- Act as the go-to person for MVLC’s Helpdesk: coordinate requests, solve issues, and analyze trends to improve training and workflows.
- Update and maintain the online catalog (Enterprise OPAC) and mobile app for member libraries, ensuring they have accurate, up-to-date resources.
- Compile, analyze, and distribute key statistics and reports to support library operations.
- Troubleshoot basic technology issues (PCs, software, and peripherals) and work closely with other MVLC staff to find solutions.
- Provide hands-on training and create documentation that empowers library staff to use new tools effectively.
What We’re Looking For
The ideal candidate understands the needs of library patrons and the staff who serve them. You’ll be able to connect with library staff in a variety of roles to address questions, resolve issues, and deliver solutions. Excellent communication and organizational skills will be essential to assess member requests and involve the appropriate MVLC team members when needed.
We need someone who:
- Thrives on variety and loves learning new skills.
- Is a tech-savvy communicator who can simplify complex ideas for a diversely skilled audience.
- Brings a customer-service mindset and a collaborative approach.
- Has experience in public libraries, coupled with technical know-how like managing automated systems, databases, or Helpdesk coordination.
Why Join MVLC?
At MVLC, we’re a small, efficient team dedicated to innovation and collaboration in library services. In this position, you’ll have the opportunity to make a meaningful contribution by supporting hundreds of library staff members across the Merrimack Valley. Competitive salary, excellent benefits, and a collaborative work culture, with the flexibility of a hybrid/remote work schedule.
For full position description, please visit: https://bit.ly/41BwI1h
Qualifications
An ALA-accredited MLS is preferred, but we will consider applications from candidates with public library experience who possess the necessary skills and expertise to excel in this role.
Proven customer service orientation.
Positive attitude and flexibility.
Excellent oral, written, and interpersonal communication skills.
Demonstrated analytical and problem-solving skills.
Ability to multi-task and prioritize work.
At least two years of public library experience.
At least two years of technical experience with automated systems or databases.
Competence working in a PC environment.
Experience with Helpdesk coordination and ticketing software.
Knowledge of HTML, CSS, and other Web design tools desirable.
Full/Part Time
Full Time
Education
MLS/Masters
Salary Range
$70,697.00 - $77,461.00 / yearSalary Notes
Four-step salary scale.
Closing Date
How to Apply
To apply please send resume and cover letter to Patty DiTullio, Executive Director, Merrimack Valley Library Consortium, 4 High Street, North Andover, MA, 01845; or by email to pditullio@mvlcstaff.org.
Review of applicants will begin after January 1. Applications will reviewed as they are received, and will be accepted until the position is filled.
Posted
2024-12-17 | Quick link to this job